The Membership Specialist provides customer service to CLIA North American Travel Trade members, by providing them with up-to-date information regarding their membership, benefits, professional development, and other industry information. The Membership Specialist also works to identify and implement solutions to enhance the functionality of the membership database. ESSENTIAL JOB FUNCTIONS  Respond to inbound membership inquiries via phone and email. Ascertain the nature of the call or email to ensure it is handled properly or forwarded to the appropriate employee. Provid