GENERAL DESCRIPTION OF POSITION At CGi, we partner with mission-driven associations to deliver exceptional member value and customer experiences. We are innovators, problem-solvers, and collaborators — and we’re looking for a proven leader to take our membership and customer service strategies to the next level, delivering measurable growth, cultivating an engaged community, and setting the industry standard for service excellence in the association industry. The Director of Customer and Member Services will be the strategic and operational leader driving membership growth, member satisfaction, and exceptional customer service. In this high-impact role, you will blend data-driven strategy with a passion for service, leading teams to deliver measurable resu