Madison, Wisconsin
Rockville, MD
Washington, DC
601 13th Street NW
Posted: 05-Feb-26
Location: Rockville, MD (hybrid)
Type: Full Time
Categories:
Internal Number: 2
About MSP
We are an accredited Association Management Company (AMC) dedicated to delivering exceptional service, operational support, and strategic guidance to a diverse portfolio of professional and trade associations. Our team is committed to fostering strong member communities and helping our clients achieve their missions. We are seeking an organized, proactive, and professional Member Services Manager to join our growing team.
About the Role
The Member Services Manager plays a key role in supporting member recruitment, retention, and engagement across multiple client associations. This position has significant interaction with members, prospects, volunteers, and staff, and ensures a high-quality experience for all stakeholders. The ideal candidate is customer-focused, detail-oriented, and comfortable managing multiple priorities in a very fast-paced environment.
Supervisory Responsibilities
- None
Accountability
- Reports directly to the Senior Vice President, Membership
Key Responsibilities
- Serve as the first point of contact for members, prospects, and staff.
- Answer incoming phone calls promptly and professionally.
- Respond to member inquiries in a timely and accurate manner.
- Accurately input and maintain membership data to ensure database integrity.
- Use databases to generate prospect lists and support recruitment efforts.
- Coordinate the annual dues process, including invoicing, payment reconciliation, and receipt generation.
- Ensure membership information on websites and online platforms is current and accurate.
- Prepare member reports and fulfill staff requests for membership data.
- Communicate membership activity updates to internal teams.
- Prepare and send membership kits and informational materials.
- Staff client association exhibit booths at trade shows and industry events.
- Manage and oversee certificate and certification programs for client associations.
- Manage publications inventories and process publication sales.
- Stay informed about client association activities, policies, and services.
- Provide administrative support to Boards and committees.
- Work within client budgets and scopes of work.
- Maintain inventory of letterhead, supplies, and printed materials; order as needed.
- Coordinate event registrations, including creating and testing online forms, entering registrations, sending confirmations, and printing badges.
- Assist with meeting preparation and onsite support, including onsite registration.
- Ability to stand for extended periods and lift up to 50 pounds for event logistics.
- Perform additional duties as assigned to support client and department goals.
Position Requirements
- 3–6 years of experience in association membership; chapter experience a plus.
- Bachelor’s degree preferred or equivalent relevant experience.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Strong database management skills; experience with MemberClicks preferred.
- Excellent verbal and written communication skills.
- High degree of accuracy and attention to detail.
- Strong organizational skills with the ability to manage multiple priorities.
- Professional, personable, and diplomatic customer service approach.
- Ability to work independently, multitask, and meet deadlines.
- Positive, collaborative, team-oriented attitude.
- Proven project management experience.
- A well-presented and professional demeanor suitable for client-facing environments.
- Ability to travel as needed for meetings, trade shows, and client events.