Community Associations Institute (CAI) 
Full-Time | Non-Exempt | Hybrid (Falls Church, VA) 

Community Associations Institute (CAI), the leading international membership organization dedicated to building better communities, is seeking a Learning Manager to support and advance CAI’s expanding portfolio of education and credentialing programs. This role is ideal for a detail-oriented professional who thrives in a collaborative environment and is committed to delivering high-quality learning experiences for a diverse membership audience. 

About the Role 

The Learning Manager plays a key role in producing virtual courses, supporting CAI’s credentials, and ensuring exceptional learner and member experiences. Working closely with CAI’s Directors of Learning and Credentialing, this position contributes to the smooth execution of education programs that serve community association managers, business partners, and volunteer leaders across the globe. 

Key Responsibilities: 

Live Virtual Program Delivery 

• Produce, host, and moderate CAI’s live virtual courses on Zoom or similar platforms. 

• Provide in session support to instructors and learners to ensure a seamless virtual learning experience. 

Education & Credentialing Operations 

• Perform administrative functions supporting CAI’s credentials and course offerings. 

• Manage logistics for credentialing activities at major events (e.g., Annual Conference and Law Seminar), including materials, reservations, and onsite preparation. 

• Coordinate with vendors to order and track credentialing materials, including certificates, pins, and promotional items. 

Member & Applicant Support 

• Communicate with applicants and designees regarding requirements, redesignations, acceptance decisions, and application troubleshooting. 

• Prepare program reports, maintain accurate records, and support credential related promotions. 

Learning Management System (LMS) Support 

• Enroll participants, provide user assistance, and troubleshoot access issues within CAI’s LMS. 

Cross Department Collaboration 

• Work with communications, marketing, chapter development, finance, and other CAI teams to coordinate course schedules, marketing plans, and program logistics. 

• Support projects across credentials, elearning, and onsite education programs.  

Required Qualifications 

• Bachelor’s degree or equivalent experience. 

• 2–5 years of related experience in associations, education, professional development, or credentialing programs. 

• Experience producing or supporting virtual training using platforms such as Zoom, Teams, Adobe Connect, or GoToMeeting. 

• Strong interpersonal and communication skills with the ability to work effectively with diverse audiences. 
• Proficiency with databases, learning management systems, and project tracking tools. 

Why Work at CAI? 

CAI is a mission driven organization that serves 50,000 members worldwide. You’ll join a collaborative; supportive team committed to delivering high-quality education and elevating professionalism in the community association management field. CAI offers opportunities for professional development, cross departmental collaboration, and meaningful impact. 

How to Apply 

Submit your resume, cover letter, and salary expectations to be considered.  

About Community Associations Institute (CAI)

Community Associations Institute (CAI) is an international membership organization dedicated to advancing excellence in the governance, management, and quality of life of community associations. With more than 50,000 members and 64 chapters worldwide, CAI provides education, resources, and advocacy that empower community association leaders and professionals. Our mission is to inspire professionalism, effective leadership, and responsible citizenship—ideals reflected in associations that are preferred places to call home. Visit us at www.caionline.org and follow us on Twitter and Facebook @caisocial.

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