If you’re ready to put your leadership superpowers to work, we have a mission that matters. As ASHA’s Director of Customer Relations, you’ll lead our Action Center team to make every interaction a win for our members, using the powers of accuracy, empathy, and follow-up that leaves them thinking, “Wow, they really care!” Every day you will: Coach and inspire a talented team, helping them level up their own skills and confidence. Fine-tune processes so our service is faster, smoother, and always member-focused. Team up with colleagues across ASHA to tackle challenges before they turn into villains in the member experience. To succeed in this role, you’ll need the agility to navigate a high-volume envi