Position Overview: The Customer Service Manager will oversee the customer service operations related to membership, certification, and education programs while also playing a key role in member engagement and retention. This role ensures that CFMA members receive exceptional service, timely support, and proactive outreach to enhance their overall experience. The ideal candidate has a strong background in customer service management, experience working within a membership-based organization, and a passion for building strong member relationships and delivering high-quality support. Key Responsibilities: Customer Service & Member Support:• Develop, implement, and enhance customer service policies, procedures, an