Purpose

Provide basic technical support to execute launch activities for website and mobile app content, access and functionality

Key Responsibilities

• Provide assistance for content updates, new content creation, and social media launches to ensure satisfactory user-friendly functionality and ease of access
• Complete tasks as assigned and related to managing, organizing, scheduling, and updating the web content, including text, images, design, and brand consistency
• Complete required testing of website to check whether the content is optimized for both desktop and mobile app
• Create and maintain comprehensive documentation of issues and resolutions
• Maintain content calendar and strategy timeline; generate website and mobile app analytics reports

Contribute support for planning and scheduling of planned content updates to include conference registration, future webinars and social media launches

• High School diploma required
• Certifications and/or specific technical school training in Computer Science, Information Technology, or related field of study
• Experience working with different operating systems and remote support tools
• 1-2 years of hands-on experience in a technical support role within the IT industry