Raleigh, NC
Washington, D.C.
Posted: 24-Sep-24
Location: Remote
Type: Full Time (Remote Only)
Salary: $105,000
Categories:
Required Education:
POSITION SUMMARY
The Membership Director plays a critical role in driving membership growth, retention, and engagement by developing and implementing strategies to attract and retain members of APMP. The Membership Director will be integral in growing APMP member value and supporting member retention strategies. The Director is encouraged to develop meaningful, professional relationships with our existing corporate members and provide them with white glove service when renewing their memberships.
Membership is APMP’s number one revenue generator, and a dominant focus for this position should be attracting new members and retaining existing members. We have been fortunate enough to grow APMP membership by 10+ percent, 11 out of the last 13 years.
This is a business development and membership sales position with supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work with APMP’s Marketing Team to develop strategies and campaigns to acquire, retain, and reactivate expired Individual and Corporate Members.
- Foster strong professional relationships with current and potential Corporate Members through effective communication. This includes regular check-in telephone calls, in person meetings where possible and monitoring the quarterly individual and corporate memberships to identify who is expiring and retaining them in APMP. For example, the successful candidate will identify expiring members three months in advance to understand which individuals and corporate members are expiring and contacting them through various means to renew their memberships.
- Lead the four-person Member Value Team to ensure the highest level of customer satisfaction to our members
- Manage and report monthly on member payment status and track and manage data
- Develop monthly reports on recruitment and renewal efforts and communicate trends, achieved results, and challenges to their supervisor.
- Accurate reporting on APMP’s membership statistics when called on
- Works cross-departmentally to strategize on APMP’s Member value proposition
- Ensures expiring members and prospects are informed of APMP member benefits
- Ensure the member data and reports are accurate and up to date. This includes managing data entry/data, including contact updates, roster management, data imports, and managing all renewal activities
- Generate reports and queries, providing data interpretation that supports strategic member engagement efforts. These reports will be shared with the COO and CEO.
- Evaluate lapsed Members to determine cause, mitigation, and work to renew those members or companies.
- Collaborates with other departments to ensure a unified approach to membership engagement
- Provide stellar frontline virtual and in-person member and customer care. Respond regularly to member and customer inquiries
POSITION QUALIFICATIONS
Education/Certification:
Bachelor’s degree in marketing, business administration, communications, or a closely related field
Experience:
- Five years or more of membership experience in a trade or professional association
- 2-3 years of experience in business development, sales, or related role, with a strong record of accomplishment (preferred)
Skills/Abilities:
- Analytical mindset with the ability to interpret data and make strategic recommendations. This includes developing a monthly board-level report on APMP Membership stats.
- A self-starter: Someone who thrives in a deadline-oriented environment and is highly organized
- Entrepreneurial and intellectually curious
- The ability to connect with APMP members through personal meetings with potential or expiring members
- Strong time management and organizational skills
- Strong written and oral communication, attention to detail, and excellent organization and project management skills
- Proficiency using Association Management Software platform (i.e., iMIS), MS Office Suite
- Passionate about learning
- Adaptable
APMP provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This position reports to the Chief Operating Officer. It is full-time, remote, and requires some travel. The position is scheduled to work 37.5 hours, although extended hours are required for events and special needs of the organization.
Location: Remote (US-based)
Travel: Occasional travel required
Compensation: $105,000 base salary; health insurance; 401k plan with match; PTO and generous holiday schedule
To Apply: Send a cover letter and resume to APMP’s COO, Julia Duke, at julia.duke@apmp.org
About APMP: The Association of Proposal Management Professionals' mission is to be the trusted leader that serves a global community of bid and proposal development life cycle professionals. APMP promotes the professional growth of its members by advancing the arts, sciences, and technologies of winning business. APMP is the worldwide authority for professionals dedicated to the process of winning business through proposals, bids, tenders, and presentations.