Raybourn Group International Membership and Meetings Coordinator
Raybourn Group International (RGI) is seeking a full-time membership and meetings coordinator to join our Indianapolis office.
RGI is an AMC Institute Accredited Association Management Company. We provide outsourced association management, event planning and consulting services for dozens of nonprofits, trade associations and professional societies. We provide a number of services for our clients, including strategic planning, financial management, executive management, membership development, marketing/public relations, publications and social media, educational/professional development, and meeting/event planning, among others.
RGI has been named as Best Places to Work in Indiana in 2021 and 2022.
This position requires in-office work so fully remote staff will not be considered. Flexible work options such as telecommuting a couple of days a week may be discussed after the initial training timeframe.
Member Services Responsibilities:
Provide one-on-one support for members contacting the association via phone or email.
Welcome new members by facilitating a seamless join process and orientation.
Maintain and reconcile member information in association databases.
Process association revenue received via check and online payments and follow up on past-due accounts.
Invoice for association products and services.
Coordinate the payment of association bills.
Provide support for association programs including coordinating mailings, sending email communications, and tracking program information.
Provide support for board meetings including scheduling conference calls or meeting space, and preparing materials as appropriate.
RGI Meeting and Events Responsibilities:
This position assists multiple associations with planning various conferences and events. Tasks include but are not limited to:
Plan event logistics including site search and recommendations, food and beverage, overnight accommodations, and audio-visual orders.
Work with volunteers to ensure timely selection of program content and speakers.
Coordinate all aspects of registration including setting up the registration system, following up with unpaid registrations, and handling exhibitor/sponsor/speaker/comp registrations.
Compile event invoices, speaker honorariums, travel expenses, etc. for processing.
Since 1988, trade and professional associations, individual membership societies, foundations, nonprofits and other membership-based organizations have all trusted us as a leader that specializes in helping them thrive, not just survive. We build relationships with them, becoming a trusted and seamless extension of their team. Because of our personalized approach to expert association management, we become one with our clients, sharing in their passion and partnering in their success.
Headquarted in Indianapolis, Raybourn Group International is one of just 15% of association management companies (AMCs) accredited by the AMC Institute. Accreditation is the mark of excellence and it means we consistently demonstrate a commitment to uphold and deliver the highest level of customer service.