The Administrative Specialist provides excellent service to AAOE members, responds quickly and accurately to phone calls and emails, maintains the accuracy of the member database, coordinates and executes the member renewal process, manages conference and education registrations, processes purchases and all incoming payments, provides administrative support, and performs regular office management tasks.
Duties and Responsibilities:
The ideal candidate has at least one year nonprofit/association experience and will be able to excel in and exceed the criteria in the following areas:
Provide a high level of member service and support to membership byresponding promptly to calls and emails the same day as received. Disseminate member queries to appropriate staff when necessary and prepare agendas for volunteer councils as needed. Maintain association database, approve membership and compile membership statistics.
This position will be expected to provide a high level of excecutive and administrative support. Maintain and follow established procedures, establish and maintain physical and electronic files, handle general upkeep and cleanliness of the office space, as well as functionally manage office inventory and storage space.
Assist with education set up including webinars and annual conference. Set up events in AMS and LMS. Support conference attendees with registration and questions and will also be esponsible for collating and distributing on-site registration materials for attendees. This position is also responsible for organizing the deliveries, shipments, and will oversee the packing and unpacking of conference materials on-site.
To complete these responsibilities, the successful candidate will have:
Successfully demonstrated ability to work independently within defined deadlines
Ability to handle multiple priorities and tasks to meet ongoing andemerging needs
Strong verbal and written communication skills
Experience working at an association or nonprofit
Proficiency with project and task management
Excellent customer service skills and experience providing daily support to customers
Experience working with databases and data collection systems
Ability to learn and master new technology quickly
Flexible and able to shift gears (projects) as needed
Excellent organizational skills and attention to detail
Demonstrated ability to anticipate needs, be consistently proactive and resourceful, and seek out ways to provide support when assigned tasks completed
AAOE is committed to identifying individuals who embrace the following core values:
Hungry for Excellence
Though AAOE is a small staff organization, there are regular opportunities for advancement
Health, dental, and vision insurance (75% paid by company)
Short and Long-Term Disability Insurance
4% company match 401k Retirement plan
Three (3) weeks paid annually, increasing to four (4) weeks after 12 months
Eligibility date 1st of the month following 60 days of employment
11 Paid Holidays
Office closed two days post Annual Conference
Salary: $45,000 annually
About American Alliance of Orthopaedic Executives
The American Alliance of Orthopaedic Executives (AAOE) is an organization dedicated to providing education and resources to orthopaedic practice executives and their staff members. Our vision is to set the standard for knowledge and insight as it relates to orthopaedic practice management while fostering credibility that is universally recognized. AAOE’s mission is to be the premier management association serving orthopaedic practice executives and to provide unmatched peer to peer networking and educational excellence. Our goal is to set the standard for knowledge and insight as it relates to orthopaedic practice management. See more at: http://www.aaoe.net.
The American Alliance of Orthopaedic Executives is an Equal Opportunity and Affirmative Action Employer committed to the value of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, national origin, physical or mental disability, protected veterans, genetic information, and sexual orientation.
Please submit a resume and cover letter detailing your level of experience, how your previous work experience will set you up for success for this role, and what specific unique experience and skillsets you will bring to the table. We are looking to bring the right person onto our team and allow for professional growth within this position. Please note: applications submitted without a cover letter will not be considered.
The American Alliance of Orthopaedic Executives (AAOE) is an organization dedicated to providing education and resources to orthopaedic practice executives and their staff members. Our vision is to set the standard for knowledge and insight as it relates to orthopaedic practice management while fostering credibility that is universally recognized. AAOE’s mission is to be the premier management association serving orthopaedic practice executives and to provide unmatched peer to peer networking and educational excellence. Our goal is to set the standard for knowledge and insight as it relates to orthopaedic practice management. - See more at: http://www.aaoe.net/#sthash.lXJ6ifhf.dpuf