This full-time, non-exempt, local staff position will advance the value of membership in HDA. You will administer the management of membership retention and renewal processes, general membership marketing, customer service and member/non-member contacts.
Oversee the management of member database records and reports, including updates, membership status, contact information, code creation. Update and upload logos and organizational descriptions. Run monthly reports of duplicate email and anonymous users. Continually analyze, review and confirms accuracy of these records and reports.
Act as project manager for the membership database updates and online directory by developing timelines and project checkpoints while working across several departments to meet internal and external needs.
Answer all emails or phone calls resulting from member changes, conduct any necessary follow-up, and communicate internally to staff.
Work with Information Technology to ensure system functionality and enhancements as necessary (i.e. category codes, group structures, etc.) to the CRM database (NetForum).
College degree (BA or BS) required.
Three to five years progressively responsible experience in managing a customer service center or associations or similar combination of education and experience. Career accomplishments must document sound business judgment, management skills and ability to interact with all levels of executives.
Ability to work professionally with members and staff; ability to organize, prioritize and distribute work assignments.
A motivated self-starter with excellent people skills as well as a flexible disposition with the desire to be a team player.
Commitment to providing excellent customer service.
Excellent oral and written communication skills.
Computer literate with working knowledge of Microsoft Word, Excel, email.
Working knowledge of association database software packages, (NetForum a plus).
Must be willing to travel (10%) throughout the year.
This is a local hybrid position; individual must commit to at least two in-person office days in HDA’s Washington, D.C., headquarters.
First impressions matter in our hiring process, so please email a cover letter highlighting your qualifications for this position and salary requirements, along with your resume, to HRQ1@hda.org.
HDA is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths, and seek to continue to grow a diverse, highly committed, skilled and collaborative staff. We encourage candidates from various backgrounds to apply.
The Healthcare Distribution Alliance (HDA) is the national organization representing primary pharmaceutical distributors — the vital link between the nation’s pharmaceutical manufacturers and pharmacies, hospitals, long-term care facilities, clinics and others nationwide.
Since 1876, HDA has helped members navigate regulations and innovations to get the right medicines to the right patients at the right time, safely and efficiently. HDA’s members include 35 national, regional and specialty primary distribution companies who are not just distributors, but are technology innovators, information management experts, security specialists and efficiency professionals. Their expertise streamlines the supply chain to ensure safety and efficiency, while also achieving cost savings for our nation’s healthcare system.
Additionally, the HDA Research Foundation, HDA’s nonprofit charitable foundation, serves the healthcare industry by providing research and education focused on priority healthcare supply chain issues.