Job Title: Member Services Team/Focus: MembershipReports to: Director of Operations and EventsPrimary Interfaces: Association Staff, Board and Volunteer Leaders, VendorsStatus: This is a full-time, exempt position Summary:First line of support, service and personal outreach to members, including new joins, recently expired members, VIP members, and member who require more in-depth customer service or follow-up. Relational sales helping drive revenue growth of membership and key programs through one-to-one personal interactions. Quality listening and reporting to staff as an advocate for members/customers, for future improvements in products and services. Working knowledge of all MBA programs and me