Career Center

POSITION PURPOSE

This position works globally to develop, implement, and manage structures and processes to ensure that our volunteers feel appropriately supported, stewarded, recognized, and valued. The position works with colleagues across the association to assess current and proposed leadership groups to ensure that they continue to add strategic value and that they advance our priorities and strategic intent. The position will be based in one of our four regional offices.

 KEY RESPONSIBILITIES

Strategic Responsibilities

• Develop a comprehensive strategy for volunteer engagement and work with CASE colleagues globally to implement that strategy.
• Work with colleagues and key volunteer leaders across CASE to evaluate current and proposed leadership groups to ensure that they continue to advance CASE’s priorities and strategic intent.
• Establish a volunteer lifecycle structure that ensures a robust pipeline of new volunteers and creates pathways for deeper volunteer engagement.
• Lead a systematic and ongoing approach to identify and prioritize volunteer opportunities.
• Develop systems and processes to track volunteer interest and engagement and work with global colleagues to implement them.
• Develop and deliver volunteer recruitment and onboarding plans.
• Develop a coordinated, CASE-wide volunteer stewardship and recognition process, including a “concierge program” for our most engaged volunteer leaders.
• Develop, manage, and collaboratively deliver a CASE-wide volunteer management trainings in conjunction with the Volunteer Engagement and Leadership team.
• Support and empower volunteers to serve as ambassadors for the value of CASE membership and to support CASE in member engagement and retention
• Create mechanisms to evaluate and monitor the effectiveness of our volunteer management and stewardship activities and recommend changes, as necessary.
• Track and report volunteer demographics to senior CASE leadership on a regular basis.  
• Advise staff on best practices in volunteer recruitment, management, and stewardship.
• Lead CASE’s Distinguished Service Awards, working alongside colleagues who manage our Recognition Programs.
• Work with divisional colleagues to manage the CASE Laureates.

Liaison Responsibilities  

• Work cooperatively and diplomatically with all divisions and regions.
• Work with key volunteers and leadership groups to ensure that they are advancing CASE’s strategic priorities, providing meaningful insights, and amplifying key messages.
• Liaise with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise, and knowledge.

 Fiscal Responsibilities

• Develop and manage budgets to support activities; ensure that CASE resources are utilized effectively and responsibly.

 Management Responsibilities

• Manage, motivate, hire, and train departmental staff.
• Set annual goals and objectives; mentor, guide and evaluate the way the individuals perform their work; encourage continual professional development.
• Create and maintain a collegial, inclusive work environment that enables staff to make a positive contribution and encourages mutual respect and trust.
• Ensure that information is communicated across the association so staff can fulfill their responsibilities and make sound decisions.
• Ensure that plans and programs are in place that advance CASE’s goals for inclusiveness. Demonstrate by example and communicate ways in which each CASE employee can enhance his or her awareness of the importance of inclusiveness to the organization.

Performs other duties and responsibilities as assigned by the supervisor

POSITION REQUIREMENTS

Key qualifications, experience, and education:

• Six or more years of experience working with, managing, and stewarding volunteers.
• A strong communicator with rapport who is approachable and a good listener. 
• Experience preferred in one or more areas within institutional advancement (alumni relations, communications, marketing, fundraising, or advancement services).
• Experience working across a complex, matrixed association or institution.
• College or university degree required.

Skills, Abilities, and Attitudes:

• A demonstrated interest in advancing education in the not-for-profit sector.
• A strong commitment to contributing to a culture that celebrates diversity and inclusion.
• An understanding of and interest in engaging with a broad range of cultures and countries.
• A demonstrable interest in and appreciation of the activities, purpose, and ethos of CASE.
• A strong service orientation.
• Self-awareness and the ability to give and take feedback.
• The ability to influence a wide range of people both through negotiation and leading by example, with a high level of professionalism and diplomacy.
• A strategic mindset and able to make an effective contribution to the activities of the association.
• A creative thinker who is excited by learning and finding innovative approaches to work.
• Strong business acumen with the ability to perform at both the strategic and tactical level.
• A self-starting approach and ability to take initiative.
• Empathetic team member.
• Ability to work collaboratively with colleagues in different geographies and from different cultural backgrounds.

Management reserves the right to review and revise this document at any time. This document represents a description of intended job content and should not be construed in any way to be a contract of employment.

About Council for Advancement and Support of Education

CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to be the home for communities of advancement professionals and to inspire, challenge and equip them to act effectively and with integrity to champion the success of their institutions. CASE defines the competencies and standards for the profession of advancement, leading and championing their dissemination and application with over 97,000 advancement professionals at 3,100 member institutions in 80 countries. Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include alumni relations, development services, digital, communications, fundraising, government relations, marketing, and web. These professionals are at all stages of their career and may be working in universities, schools, colleges, cultural entities or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work. Headquartered in Washington, DC, CASE works across all continents from its r...egional offices in London, Singapore, and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers, and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.

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