The American Accounting Association is seeking a full-time, exempt Membership Coordinator to join our team at our Lakewood Ranch Office located in Sarasota County, Florida. This position is currently a combination of 2 in-office days and 3 remote workdays. The in-office requirement may increase or decrease as needed.
The primary purpose of this position is to coordinate the membership functions and operations of the Membership Department supporting member events, recruitment, retention, and engagement efforts in partnership with all AAA departments and stakeholders.
Respond to all member and prospective inquiries verbally and electronically on a timely basis.
Serve as the primary membership liaison; assist members with membership issues, conferences registrations, and concerns.
Appropriately route to the appropriate staff members, all inquiries received via calls or email to ensure swift resolution for members.
Identify trends from member inquiries and report to management with recommending process changes to improve member satisfaction and outreach.
Provide membership database system support as needed.
Support annual membership renewal process.
Support with implementing programs directed at renewing lapsed and expired members.
Provide staff guidance on membership database.
Responsible for the integrity of information in the membership database including member contact information, identifying, and correcting records, and membership data changes that are identified.
Exhibits polite and professional communication via phone, e-mail, and mail.
Coordinates with the meeting department in creation and testing of all event registration prior to opening of registration.
Assists in processing registration changes, refund requests, and other event registration inquiries.
Collaborates with fellow staff to working on membership webpages, member-focused communications, and all member initiatives and campaigns.
Process journal claim back orders.
Evaluate effectiveness and efficiency of membership processes for modifications and improvements.
Process visa letter requests for all AAA meetings.
Manages Annual Meeting projects as needed.
Ability to travel to association events as needed.
These statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Duties, responsibilities, and skills may change at any time with or without notice based on the needs of the Association.
Education and Experience Requirements
High school diploma or equivalent education required
5+ years prior customer service/office management
Some association experience preferred
Ability to organize, prioritize and coordinate multiple concurrent activities with excellent attention to detail.
Knowledge of appropriate software including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and OneDrive), Zoom, and Adobe Acrobat
Strong written and verbal communication skills with an eye for detail
Exceptional member service outlook and capability
Professional, pleasing phone and office demeanor
Effective problem-solver, able to work independently and has a can-do attitude
Strong team player who enjoys helping others succeed
Ability to work successfully with all levels of professionals, both internally and externally.
Valid FL driver’s license and current automobile insurance
While performing the job duties, the employee is regularly required to see, speak, and hear to exchange information.
The employee is frequently required to sit, stand, and walk; reach with hands and arms and use finger dexterity.
The employee is occasionally required to bend at the waist, stoop, kneel and crouch; and perform work that involves lifting, pushing, and/or pulling of objects that may be approximate 25 pounds.
The American Accounting Association fully complies with the Americans with Disabilities Act (ADA) and will make reasonable accommodations to enable individuals with disabilities to perform the essential job functions.
We are an equal opportunity, at-will employer and do not discriminate against any employee or applicant foremployment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
The American Accounting Association (AAA) is the largest community of accountants in academia. Founded in 1916, we have a rich and reputable history built on leading-edge research and publications. The diversity of our membership creates a fertile environment for collaboration and innovation. Collectively, we shape the future of accounting through teaching, research and a powerful network, ensuring our position as thought leaders in accounting.