American Hotel & Lodging Association is seeking a Membership Manager to be responsible for acquiring and retaining Association members and independent property members. The Manager will be tasked with developing relationships with executives within in the Association member organizations and influencing and executing a multi-pronged strategy for independent hotel membership. The Manager will be expected to refine and reinforce AHLA’s value proposition to Association and independent members and will be expected to ensure members are receiving AHLA communications, accessing AHLA resources and are appropriately engaged and attending AHLA events.
Acquiring new and lapsed industry associations and independent properties into AHLA membership
Focusing on relationship management by reinforcing member value, encouraging member engagement, and increasing overall member satisfaction resulting in retention and member renewals
Exploring ways Associations and other entities can assist with independent property acquisition to develop an integrated acquisition plan
Identifying areas of member interest/need and aligning them appropriately with AHLA resources, events, committees and communications
Closely collaborating with the Federal and State and local government affairs team to enhance Association member engagement and relationships
Working with MarComm team to develop association and independent property marketing materials
Encouraging member engagement including attending On the Road events, participating in member networks, joining HotelsACT, etc.
Creating and maintaining status reports and member profiles and regularly presenting reports and read-outs to the SVP, Member Engagement
Regularly updating member information in AHLA’s CRM system
Other duties as required
Education and Experience:
Bachelor’s Degree preferred
4-5 years of account / relationship management experience
1-2 years of association experience is preferred
Knowledge and/or experience in the hospitality industry is preferred
Skills and Attributes:
Experienced computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and iMIS and or Salesforce preferred.
Excellent oral and written communication skills
Team player with a high level of professionalism, self-motivation, and position attitude.
Detail oriented individual with exceptional organizational and time management skills.
Customer service focused
Comfortable speaking in public with strong presentation skills
Position based in the Washington DC area
Moderate travel required
Hybrid position 3 days in office. (Mon-Wed or Tue-Thurs.)
Interested applicants can apply by sending their cover letter and resume to firstname.lastname@example.org.
AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more than 100 years, the American Hotel & Lodging Association (AHLA) has been the foremost representative of and advocate for the U.S. lodging industry. We are the only national association that represents all segments of an industry that is among the 10 largest business sectors in America. We advocate for our members so they can do their best at what matters most: serving guests, employees and their communities.
From major global brands to the small inns and bed & breakfasts, AHLA provides a singular voice that brings together the industry’s multitude of constituents. Our industry is incredibly diverse and represents everyone from brand CEO's to independent hotel owners, general managers and hotel staff and is an integral contributor to the American economy.