HireTalent, LLC. Is looking for a great Senior Manager, Community Engagement for its prestigious client. The client is a not-for-profit technical and educational organization representing water quality professionals.
How This Position Contributes to The Team
As a tech-savvy Community Engagement Manager, joining the team you will help drive the growth of community. You will play an Integral role on the team by implementing strategies, tactics, and best practices in a highly technical community environment.
NOTE: This position is currently 80% remote work, 20% work in office as of April 2022.
Serve as a public face for the online community platform (Hivebrite backend) and other channels, such as LinkedIn
Manage, set up, and maintain community engagement platform (Hivebrite)
Develop and execute on the operational community plan to support business goals
Help develop, engage, and grow community content-focused user groups
Work closely with senior managers and other team members across departments to develop and implement new community promotions, engagement strategies, and tactics
Interact with customers, partners, and prospects to ensure positive outcomes
Manage programs to train, enable, engage, and grow the community
Help develop, engage, and grow local user groups
Organize online events to drive loyalty and engagement
Identify, cultivate, and manage relationships with superusers and advocates
Solicit, gather, evaluate, and implement user feedback to optimize the community experience
Communicate and promote new community features or procedures to members and employees
Prepare reports with qualitative and quantitative data, insights, and analytics to communicate trends and the value of the community to stakeholders
Coordinates volunteer activity with Education & Training delivery mechanisms, Communications group, Publications group, Marketing, and other groups as applicable
Other duties as assigned
BA. in Communications, Business Management, or related degree area
6+ years’ experience in online community management and moderation, customer advocacy, customer support, or customer success
Experience implementing, maintaining, and providing basic administration of community engagement platforms (Hivebrite preferred)
Understanding of key community metrics
Demonstrated success in growth of key community metrics
Experience with community platform vendors
Curiosity, critical thinking, creativity, and autonomy
Highly organized and ability to keep to deadlines
Outgoing and adaptable to working in a fast paced and changing environment with the ability to prioritize conflicting demands
High degree of initiative and interest in business and service development
Ability to manage and support staff/volunteer teams
Articulate with excellent written communication skills & ability to serve as representative to the organization
Detail oriented and accurate with excellent project management skills
Ability to travel up to 15% of the year
Client requires all employees to be fully vaccinated against COVID-19.
HireTalent, LLC is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.