The Senior Manager, Membership and Development is an integral part of NAC’s Program and Operations teams. As identified in the NAC Strategic Plan for 2021–2024, membership and fund development are core components of the National Alliance for Caregiving’s (NAC) work: “We are a responsive, nimble, and financially SOUND ORGANIZATION with effective project and operations management, INCREASING OUR CAPACITY to do more through unique resourcing models.”
The Senior Manager Membership and Development will contribute to the organization’s objectives to:
Increase membership revenues through new member recruitment and by increasing support from existing members (e.g., increasing membership levels).
Develop stewardship strategies to ensure membership renewal and satisfaction.
Qualitatively measure the value exchanged with key partners.
The Senior Manager will report to and support work of the Chief Operating Officer. From time to time, he or she will also work with the President and Chief Executive Officer on recruitment and fund development activities. To sustain the organization’s financial health and increase its capacity to execute funded projects, the Senior Manager will develop and implement a membership recruitment plan; maintain a member and funder database; coordinate annual membership dues renewals; participate in restricted giving activities; and coordinate NAC’s annual Board campaign. The Senior Manager may also participate in public meetings on behalf of the organization and engage in funder solicitation opportunities.
Increase membership revenues through new member recruitment and moves management of existing members.
Lead the annual dues renewal program, including distributing invoices and other documents to members and complete online portal submissions.
Maintain a database of member and donor/funder records.
Coordinate the development and dissemination of recruitment and new member packets.
Participate in potential member calls and support the CEO in member recruitment.
Identify members positioned to increase their support by moving up in membership level.
Implement any new dues structure/membership benefit recommendations of the Board.
Support Grant and Sponsorship Income Generation Efforts
Assist in the completion of online grant and sponsorship applications.
Participate in NAC’s donor relations efforts, including acknowledgement, tax documentation, and ongoing communication.
Support the Board Annual Appeal Campaign.
Qualitatively Measure the Value Exchanged with Key Partners
Support the staff in the implementation of the Member Ambassador Program
Compile a quarterly report of member feedback obtained through the MAP
Plan, organize and host bi-monthly member webinars and quarterly Lunch and Learn meetings
The Alliance Is an equal opportunity employer (EOE). Candidates of diverse backgrounds, minorities, women, people with disabilities, people of LGBT orientation, and Veterans are encouraged to apply.
College degree required, in a field aligned to the work of NAC or to the functions of the job.
At least 5 years of experience working in a philanthropic or membership environment, including experience in membership recruitment, member relations, grant management, and/or donor management.
Experience with Salesforce or other funder/member databases (like Raisers Edge, iMIS, etc.)
Superior written and verbal communication.
Strong project management skills, including communicating with funders and internal partners, managing external relationships, and adjusting timelines as needed.
Proficiency with computers, including intermediate – advanced skills in MS Word, Outlook, Excel, and PowerPoint. Experience in the creation, execution and logistical support of webinars.
Personal characteristics that align with NAC’s core values, described as follows: “Our work is guided by an authentic and passionate commitment to family caregivers that is human-centered, data-driven, collaborative, and inclusive.”
The National Alliance for Caregiving was founded in 1996. Led by our founder Gail Gibson Hunt, a group of national organizations came together to meet the needs of caregivers in an aging America. The National Association of Area Agencies on Aging, the American Society on Aging, the U.S. Department of Veterans Affairs – Office of Geriatrics and Extended Care, Glaxo Wellcome, and the National Council on Aging worked together to create a new association that could address the public policy needs of families and quantify the impact of one of the largest unpaid workforces in our society.