Raybourn Group International (RGI) is seeking a full-time member services coordinator to serve two national and international nonprofit organizations.
RGI is an AMC Institute Accredited Association Management Company. We provide outsourced association management, event planning and consulting services for dozens of nonprofits, trade associations and professional societies. Founded in 1988, RGI manages associations of varying sizes and budgets, ranging from local, to regional, to national, to international. On a daily basis, we provide a number of services for our clients, including strategic planning, financial management, executive management, membership development, marketing/public relations, publications and social media, educational/professional development, and meeting/event planning, among others.
RGI has been named as Best Places to Work in Indiana in 2021 and 2022.
Member Services Responsibilities: • Serve as the first point of contact for the association including answering phones, email and processing mail. • Process new member applications and send orientation materials. • Provide one-on-one support for members referencing the association website. • Maintain and reconcile association databases. • Execute dues billing process including sending invoices, processing payments, answering member questions, auditing per membership policies and dropping unpaid members. • Process accounts receivables and accounts payables. • Invoice for association products and services. • Follow up on past due accounts.
To apply, send a resume and salary requirements to firstname.lastname@example.org or apply through this portal. Please, no phone calls.
Applicant should demonstrate the ability to coordinate all phases of member service and support events working in close harmony with the Executive Director and other staff, and have: • Ability to produce professional documents using Microsoft Office programs especially Outlook, Word and Excel • Ability to utilize multiple membership databases systems • Demonstrated ability to provide superior member/customer service • Strong interpersonal, written and oral communication skills • Strong attention to detail and data accuracy while keeping the overall goal(s) of a project in mind • Ability to effectively handle multiple, concurrent tasks • Ability to prioritize and meet deadlines • Confidence to engage with the team to reach common goals and solve problems • Initiative to take on projects on your own and foresee potential problems and tasks • Ability to use available resources to complete assignments • Willingness to continually learn new things, as well as understand and master processes • Ability to recognize potential problems and develop a solution • Ability to deliver excellent, solution-focused customer service via email, in person, and on the phone • Discipline to successfully work without close supervision • Preferably worked with nonprofits, as a staff member or volunteer, or have been in public-facing customer service roles • Bachelor’s degree and 1-3 years of related work experience preferred
• The position’s normal work hours are 8:00 a.m. – 5:00 p.m. Monday through Friday at the office of Raybourn Group International in Indianapolis, Indiana. Options to telecommute a few days a week or for flexible work hour options may be discussed after the initial training timeframe. No fully remote options are available. • Overnight travel may be required to attend two multi-day annual conferences.
Placing your organization in the care and custody of an association management company is a significant statement of trust. You can count on our professional staff to respect your past efforts and to be a caring, faithful partner for the future. Our corporate culture is defined by hard work, fair play and attention to detail. The RGI staff professionals are carefully selected to meet the needs of the association for which they work and are trained to manage a world-class organization with the enthusiasm needed to inspire, motivate and lead your industry or profession.