Career Center

About the position-

The Assistant Vice President for Membership and Engagement is a new position reporting to the Executive Vice President of PEI who oversees the overall operation. The Assistant Vice President will supervise four direct reports on the membership services team and collaborate closely with PEI senior team. The role sets strategy and is responsible for the overall retention and engagement of the organization.

To be successful in this role, you will:

• Be performance driven, enthusiastic, self-motivated with a strong member service focus.
• Motivated and able to work independently and as a member of a team. Ability to manage self-driven projects efficiently.
• Be an innovator. Have the skill to produce exciting ideas and the will to develop them.
• Have time management, prioritization and organization skills, attentiveness, accuracy, and detail-orientation.
• Demonstrate emotional intelligence, exceptional independent judgment, and initiative.
• Possess strong relationship-building acumen.
• Be self-motivated to do your best and consistently achieve optimal outcomes.
• Be highly adaptable. Enjoy change and commit to being a catalyst for it.

Essential Functions for this role:

• Oversee membership development activities, including regional meetings, renewal, collection of dues and rejoining processes.
• Build and manage overall new member onboard process.
• Oversee the Member Data process, including collection, analytics, trending, and reporting.
• Develop and make presentations to members’ organizations who are interested in the subjects related to the association.
• Manage budgets and procedures that pertain to the membership services division.
• Develop and maintain working relationships with other departments for member data needs and market research requests.
• Develop Membership dashboard and membership reports as well as monitor them.
• Build national strategy to increase membership engagement across North America.
• Monitor and track progress against strategic plan.
• Create and manage member benefit programs that create real value for our membership, promote programs through the membership, and track member program usage and engagement with membership programs.

Qualifications/Requirements:

• Educational Background– Bachelor’s degree in related field a plus. Or five to seven years’ experience in industry and field.
• Work Experience– 3 years’ minimum experience in a membership or project management role required. Prior experience in a non-profit association, specifically in a membership role with recruitment and retention, is a plus. Knowledge of Microsoft Office and proficiency with client management database program(s) or comparable equivalent is a plus.
• Management or supervisory experience a plus.

Physical/Travel Abilities:

• Position requires 40% travel.
• Position is expected to attend most of PEI’s member events, some weekend travel will be required.
• Some occasional light lifting.