Career Center

Washington DC trade association has an opening for an individual who ensures that APTA members receive excellent customer service. The person in this role reports to the Director-Membership and offers support as appropriate across the department.

Specific duties and responsibilities may include but are not limited to the following: Timely responsiveness to and resolution of general membership questions; assists members with password issues and how to access member-only resources; acknowledges resignations/suspensions; identifies critical issues and confers with the Director-Membership to devise methods for their resolution; prepares new member information used in Passenger Transport announcements; serves as data provider and liaison to third party vendor managing the online Buyers’ Guide; assists the Sr. Program Manager-Membership with staff inquiries on the association management system (AMS) as well as handles updates in the system; assists with prospect inquiries for information on association services and benefits; supports the Director-Membership with the Membership Committee as needed; and assists the meetings team with customer service inquiries related to event registration.

Requirements include: Bachelor’s degree coupled with minimum of 3 years’ professional experience, preferably with an association; strong organizational, communication, administrative, and customer service skills; and proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience working with association management systems is preferred and experience with netForum is a plus.                                                            

APTA values the safety of our employees and in support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19, or you must request an exemption from the APTA HR Office. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working for APTA.

We offer a convenient Metro location, excellent benefits, and competitive salary. Please email cover letter and resume to Human Resources at aptajobs@apta.com.  Principals Only

APTA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.