Americans for the Arts builds recognition and support for the extraordinary and dynamic value of the arts and serves, advances, and leads the network of organizations and individuals who cultivate, promote, sustain, and support the arts in America. The vision of Americans for the Arts is that the arts are recognized as integral to the lives of all people and essential to healthy, vibrant, and equitable communities across the nation. Founded in 1960, Americans for the Arts is the nation's leading nonprofit organization for advancing the arts and arts education. Americans for the Arts has headquarters in Washington, DC and a second office located in New York, NY.
The Systems Engagement Strategies team works to advance the operational sustainability of the organization and its ability to be nimble and innovative when responding to opportunities and challenges related to technology. It is responsible for managing institution wide technology infrastructure, technical aspect for web strategies, and management of the organization’s AMS, NimbleAMS built on Salesforce. The team is responsible for implementing and managing the roadmap for technology-based systems that include Drupal, Cisco, Office 355, SharePoint, Ring Central, and financial systems Sage Inacct and Vena, essential to the delivery of high-level business processes to our stakeholders both internally and externally.
The Website Coordinator position is responsible for the maintenance, and upkeep of Americans for the Arts’ websites and web-based services. The Website Coordinator will use their knowledge of front-end web languages and the Drupal CMS to collaborate with program staff to plan, design, and create new pages, tools, and features to meet the needs of the organization. The Website Coordinator will regularly moderate staff edits to web content to ensure that all web content meets the organization’s branding and design standards and that it is accessible per the standards of Section 508 and the Web Content Accessibility Guidelines. The Website Coordinator will also regularly interface with external contacts for site maintenance, larger website projects, or for web-based services that are handled outside of the organization’s Drupal websites. The Web Content Coordinator will report to the Senior Manager of Web Development and Strategies.
KEY DUTIES AND RESPONSIBILITIES
Key duties and responsibilities include, but are not limited to:
On a daily basis, review staff submitted content, correcting any issues as needed, and approve it to be posted live on the organization’s websites.
On a daily basis, review and answer help desk ticket requests to complete web-related tasks to support the needs of staff.
Ensure all new content and updates meet the organization’s accessibility standards and the standards laid out in the Web Content Accessibility Guidelines (WCAG).
Configure and customize Americans for the Arts’ several Drupal-based websites to create new blocks, feeds, content types, and other features as needed.
Maintain and monitor Google Analytics accounts and regularly analyze site statistics to report regular highlights in the organization’s weekly reports and provide valuable analysis of user traffic and behavior for new and ongoing projects and websites.
Proactively coordinate website needs for annual, time-sensitive events and programs to ensure fresh content and meet deadlines for online posting.
Continuously research best practices for website development, learn new languages, libraries, and frameworks, and apply new solutions to tackle project assignments and to help our sites grow and improve.
Create simple graphics and images utilizing the Adobe Creative Suite of programs for web pages, as required.
Assist in the ideation and creation of wireframes and mockups for new web projects to present the intended user experience to program staff and external developers, when applicable.
Use your knowledge of information architecture, engaging web content, and project management to assist in defining strategic online plans and campaigns.
Interface with vendors to meet requirements, milestones, and deadlines for larger, externally developed web projects, as well as to address and troubleshoot server issues and other technical problems.
Serve as a point of contact for routine website projects. Collect requirements from staff, guide them through web team procedures, and ensure that requirements are met and achieved in-line with the decided upon deadlines.
Train staff to use Drupal for the creation of new content as well as submitting updates to existing web content.
This position works 37.5 hours per week Monday through Friday around core business hours (10:00 am – 4:00 pm ET)
Some travel may be required
While the office is still working remotely due to COVID, upon return to the office the telework program allows for 2 days in office/3 days remote.
CULTURAL EQUITY COMPETENCIES
Americans for the Arts acknowledges the existence of systemic and structural biases and believes it is necessary to be strategic and intentional in pursuing cultural equity in all aspects of governance, operations, and programming. As an employee, you are expected to:
Pursue substantive learning to achieve greater cultural consciousness by attending at least one Americans for the Arts Learning Lab per quarter and/or other professional development opportunities
Support adoption of best practices to create a more diverse, equitable, and inclusive work experience for colleagues and external partners
Strive to consider the people, places, and cultures that might be missing from your work and look for opportunities to increase inclusivity in all the work you do.
Support the mission and vision of Americans for the Arts in all interactions with colleagues, members and stakeholders
Encourage colleagues and external stakeholders to advance cultural equity by adhering to the standards outlined in the Staff Values & Behavior Agreement in all interactions
EQUAL OPPORTUNITY EMPLOYER
Americans for the Arts believes that one of its greatest strengths is the rich diversity of its staff.
We provide equal employment opportunity without regard to race, color, creed, gender and gender identity or expression, age, mental or physical disability, medical condition, including pregnancy and childbirth, religion, national origin, marital status, sexual orientation, ancestry, genetic information, political belief or activity, veteran or military discharge status, or any other basis protected by local, state or federal law and regulations under Title VII.
The policy applies to all employment practices, including but not limited to recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.
All employees have the right to work in a workplace that is free of discrimination. Any person who believes they have been subjected to discrimination of any kind should contact their immediate supervisor or Human Resources. All complaints will be thoroughly investigated and any person violating this policy may be subject to disciplinary action up to and including termination. The law prohibits retaliation against any employee for reporting discrimination or perceived discrimination, or for participating in an investigation of incidents of discrimination or perceived discrimination.
Bachelor’s degree in Web Development, Computer Science, Arts Management, or a related field required with two years minimum of relevant web experience.
Comprehensive knowledge of Web production including demonstrated use of advanced HTML and CSS required.
Intermediate knowledge of Drupal, or general CMS principles required.
Intermediate proficiency with the Adobe Creative Suite in a PC-based environment required.
Independent multitasker who thrives in a fast-paced, ever-changing environment is a must.
Demonstrable experience managing and developing websites, social media channels, and other web assets.
Must have demonstrated ability handling multiple projects with a variety of deadlines, stakeholders, and priorities.
Familiarity with the requirements of the Web Content Accessibility Guidelines (WCAG) and creating accessible web content.
Excellent oral and written communication skills required.
Experience with Association Management Systems (AMS) such as NimbleAMS, Salesforce or relational databases a plus.
Understanding of the principles of good website design, user experience, and basic usability concepts.
Experience with search engine optimization.
Experience using Google Analytics, including the setup of GA dashboards, the analysis of data, and the ability to interpret that data to produce reports for staff and to recommend actionable insights.
Strong problem-solving skills and a self-motivated interest in sleuthing, testing, and applying web-based technologies to do so.
Strong project coordination skills and the ability to keep projects on track and team members up to date on project progress. Ability to work cooperatively, creatively, and flexibly with an attention to detail.
Entrepreneurial attitude, self-motivated to learn and succeed, and committed to meeting deadlines.
A commitment to advancing the arts in America.
Experience working for a non-profit caused based organization.
Your work in a fast-moving workplace collaborating with creative and demanding colleagues who are always working towards greater innovation.
Founded in 1960, Americans for the Arts is the nation's leading nonprofit organization for advancing the arts and arts education. From offices in Washington, DC and New York City, we provide a rich array of programs that meet the needs of over 150,000 members and stakeholders. We are dedicated to representing and serving local communities and to creating opportunities for every American to participate in and appreciate all forms of the arts.