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At the Conference of State Bank Supervisors, we vibe as “One CSBS” and are dedicated to developing a diverse, inclusive, and equitable culture of belonging. We appreciate our employees as they bring various backgrounds and experiences as well as model collaboration, teamwork, respect, and trust which generates conversation, deeper insights and innovative solutions that serves our members, employees and communities.

CSBS is proud to be a certified Great Place to Work®. This distinction is awarded to companies who strive towards building and sustaining a high-trust, high-performance culture which drives better business performance. 

The mission of the Stakeholder Engagement team at CSBS is to drive toward a strategic, consistent, and coherent approach to engagement with the full range of CSBS stakeholders, including state regulators, regulated industries, and other external stakeholders.  The Director for Stakeholder Engagement will be part of a team responsible for progress toward this vision by developing and implementing standards, policies, processes, and best practices for the Stakeholder Engagement function across CSBS.  The Director will work collaboratively within the Strategic Engagement Business Unit and the larger organization to help develop and execute on specific stakeholder engagement strategies supporting CSBS priority objectives and goals.

Essential Functions 

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.  Other duties may be assigned to meet business needs.

Develop “One CSBS” regulator and industry stakeholder engagement strategies and plans supporting key CSBS initiatives. This includes: 

Working cross functionally to ensure alignment of objectives and strategies;

Developing tracking systems and dashboards to provide high level, timely engagement information.

Ensuring plan execution is coordinated and aligns with organizational Stakeholder Engagement objectives and processes;

Facilitating coordination of stakeholder engagement activities across CSBS; and

Efficiently and effectively collaborating across the organization as needed

Key initiatives will include:

Collaborating with business and product owners on NMLS Program Stakeholder Engagement activities involving state regulators and/or industry stakeholders, including the NMLS Annual Conference & Training; and

Developing stakeholder engagement strategies to support Networked Supervision initiatives.

Work with the broader Strategic Engagement team to develop standardized process and templates for stakeholder engagement and communications across CSBS Boards and Committees and to identify technology tools to improve and coordinate stakeholder engagement across CSBS.

Work across CSBS to drive corporate adoption of best practices and consistent standards for stakeholder engagement and to ensure stakeholder engagement activities align with corporate objectives and goals.

Work with leaders across the organization to ensure effective and strategic executive-level stakeholder engagement.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education and Experience

• Bachelor’s degree or equivalent strongly preferred.
• Minimum seven (7) to 10 years of work experience in financial services or financial regulation.
• Four years of program management experience, with experience leading one or more projects simultaneously.
• Project Management Certification preferred.
• Five years of experience with financial services stakeholder engagement activities including stakeholder events and meeting.
• Proven experience working across teams in multiple departments.
• Strong editing and proofreading experience in a business environment, with attention to detail to ensure that external communications are issued accurately.
• Demonstrated ability to work in a fast-paced team environment.
• Proficient in Microsoft Office Suite and Adobe Acrobat, iMIS or other relational database experience preferred.

Knowledge, Skills and Abilities

• Understanding stakeholders. This candidate will have an understanding of the priorities and perspectives of CSBS members as well as other regulator, industry and related stakeholders.
• Understands the importance of collaboration across an organization and is skilled in pulling together colleagues with a range of skills and responsibilities. 
• Effective communication. Strong oral and written communication skills and comfortable engaging with senior and executive leadership.
• Detail-oriented. Focus on getting the details right while able to multi-task, meet deadlines and adjust to changing demands
• Know what you need from others, be clear about what others can expect from you, and be able to maintain appropriate boundaries concerning duties.
• Work with the goal in mind. Manage the details and understand the big picture. Go beyond responding to requests to proactively understand what needs to be done and then get it done.
• Manage consistent/recurring timelines and deadlines, as well as an ad hoc flow of items that can be both urgent and important, but not necessarily in sync with other deadlines and responsibilities.
• Nimble and Flexible. Quickly learns tasks, processes and systems; suggests and implements improvements.

Values Instilled Behaviors for Excellence (VIBEs)

Member/ Customer Service

• Capability to build and value relationships
• Ability to prioritize work
• Advocate and advance member's goals

Teamwork

• Ability to give credit to others
• Have a “pitch in” attitude
• Learns from successes and setbacks

Respect/Trust

• Listens and learns from others
• Speaks the truth even when uncomfortable
• Ability to honor the expertise of others

Collaboration

• Recognizes the contributions of others
• Ability to consult and communication effectively
• Desires to make others successful

Ownership/Engagement

• Ability to preserve through adversity
• Willingness to experiment and take risks
• Plans ahead and is a forward thinking individual

All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Requirements

• Please note that CSBS adheres to a mandatory COVID vaccination requirement for all employees, subject to applicable reasonable accommodation requirements.  A condition of employment is that all employees be fully vaccinated or receive an exemption for bona fide medical/disability or religious reasons that can be reasonably accommodated.  Employees granted an exemption will be subject to COVID testing requirements
• Due to the nature of CSBS’s business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies (“Confidential Supervisory Information”). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.