The Youth Homeless Outreach Manager of Downtown Partnership of Baltimore (DPOB) is part of DPOB’s Outreach team. Reporting to the Vice-President of Homeless Outreach, this position has responsibility for the coordination of daily operations that provides intervention and services to youth individuals experiencing homelessness in the 11th and 12th councilmanic districts of Baltimore City.
As part of the Homeless Outreach team this manager position supports the Youth Homelessness Demonstration Program (YHDP) through its goal of navigating all YHDP into housing in safe, secure, and stable environments through collaboration with relevant agencies and operations team members.
Develop and monitor DPOB and team protocols for effectiveness when supporting street level youth experiencing homelessness
Develops the knowledge and understanding and offers realistic solutions to team interactions
Assists youth individuals with overcoming obstacles to include housing, transportation, health care, food and other basic needs in the Downtown area
Responsible for the collection, compilation, timely and compilation of data input into the Homeless Management Information System (HMIS)
Roles and Responsibilities:
Attends meetings with other stakeholders, providing follow up to action items and acting as a liaison when necessary
Identifies and coordinates training sessions for Operations Team members to better support interactions with the youths who are homeless
Coordinates the dissemination of information to Clean and Safe operations teams when there are changes or new information regarding service provision and protocols.
Collaborates plans and participates in homeless census taking.
Responsible for preparing reports to Downtown Partnership, Baltimore Homeless Services, the Planning Commission, City Council, etc. as needed.
May serves on Planning Committee for “Project Homeless Connect”
May serve on the Youth Action Committee (YHAC)
Participates in the Youth Case Conference (YHDP)
Serves on the Mayor’s Office of Human Services and Continuum of Care committee.
Performs other work-related duties as assigned to include researching successful related programs on substance abuse and outreach.
Skills and Experience
Minimum of 3 years experience with a non-profit, government or public-facing organization with an emphasis on community interaction and government services
Previous experience in working as part of a functional team
Experience tracking team information and data for reporting purposes
Experience driving corporate vehicles in conjunction with job responsibilities
Excellent interpersonal skills
Bachelor’s degree, preferably with an emphasis in Human Services, Public Health, or Social Work
Strongly prefer experience and/or knowledge in supporting youth or families experiencing a homeless situation
Ability to work outdoors and navigate streets and hills in Downtown Baltimore
Excellent written and verbal communication skills
Significant computer skills to include Microsoft Office
Experience with substance abuse outreach of mental illness a plus
A current Maryland Drivers’ License w/Clean Driving record of 2 points or less
External candidates require related experience in hospitality, public safety, security, or homeless outreach
Internal candidates require completion of a successful six-month experience at DPOB indicated by a lack of any disciplinary actions
Position Type/Expected Work Hours
This is a full-time exempt position on-site at DPOB – 20 S. Charles Street, Baltimore, MD 21202
Occasional evening and weekend work may be required as the job duties demand
The role reports to the Vice-President Homeless Outreach
This position has no direct reports
This position is an integral part of the outreach team and essential involves significant walking, often on uneven terrain, in various weather elements in Downtown Baltimore.
Regular use of arms, hands and fingers in a range of duties to include use of a computer keyboard, telephone and copier
Vision levels to include close, distance and peripheral vision
When you think about Downtown Partnership, think about all the Downtown Partners, Organizers, and Businesses building a better Baltimore. We are all DPOB, and we’ve been making Baltimore great for over 35 years.