Career Center

LCI is seeking to fill a new Manager of Membership position (previously a part-time role for another staff person) reporting to the LCI Executive Director.  The manager will be solely responsible for leading and executing the LCI membership program, including responsibility for the overall membership strategy, as well as managing: 1) a prospective membership pipeline for new corporate members; 2) new member onboarding; 3) retention efforts; and 4) support for the membership dues collections process, working with the manager of finance and special programs (who handles dues billing). The basic role of the position is to grow the number of LCI corporate memberships. This would be an ideal role for someone who has been part of a larger membership organization in a trade association and is seeking the opportunity to create and manage their own program.

Major Position Responsibilities:

• Design, execute, and measure the success of the membership recruitment/retention strategies and manage member engagement programs.

• Working with other staff and members as directed, strengthen the LCI corporate membership value proposition, and design effective tools, processes, and messages to demonstrate the value proposition to potential members.
  • Ensure that all collateral material clearly communicates this message.

• In the context of achieving established annual membership goals, measure and track metrics on membership growth and retention, collaborating with and keeping senior staff and other key stakeholders informed on an ongoing basis.

• Design and execute an effective member engagement process, building and maintaining strong relationships with key people within our corporate members, by:

• Being a relentless advocate for the member experience;
• Proven skills/success building relationships with member executives and commitment to excellent customer service;
• Managing the process of collecting feedback from members (new and current) to further inform program enhancements;
• Designing, leading, and implementing a membership retention process to mitigate attrition;
• Conducting market research to track and prioritize potential members;
• Developing knowledge of member needs and creating strategies for LCI to better meet them;
• Promoting a culture of high performance and continuous improvement that values learning and a commitment to quality improvement;
• Other duties as assigned.

Other Qualifications and Requirements:

• 3-5 years relevant experience in a membership organization that includes managing the full membership life cycle, including an understanding of member experience and value.
• Successful membership sales track record.
• Self-motivation: ability to work effectively in a 100% virtual environment, with a proven track record of success working virtually.
• A home-based work space that supports personal productivity and the ability to work distraction-free is a must. Some travel required.
• Ability to master and utilize LCI’s Association Management Software system (custom built).
• Excellent communications skills (oral and written).

Bachelor’s degree preferred