Company Summary: The Women’s Transportation Seminar International (WTSI) is an international organization dedicated to the professional advancement of women in transportation. WTSI attracts, sustains, connects, and advances women’s careers to strengthen the transportation industry. WTSI offers its over 8,500 members, including women and men, access to high-caliber professional development, networking opportunities, mentoring programs, and unparalleled access to industry and government leaders. WTSI is helping women find opportunity and recognition in the transportation industry.
Position Summary: The Director, Membership and Chapter Relations will be a strategic thought partner, and report to the Executive Director. In coordination with the Executive Director, the Director is responsible for overseeing the full life cycle of WTSI membership while ensuring the health and development of WTS chapters through efficient services, programs, and operational support. Collaborating with the Marketing + Events department, the Director will execute strategic promotional campaigns showcasing member benefits, highlighting chapters, and recognizing member growth and achievements. The Director will oversee management of the Association Management System, and train staff in executing key functions including call for abstracts and scholarship submissions. The Director will assist WTS Leadership in achieving strategic goals around Membership + Chapter Relations through special projects, reports, and representation at key events. The Director will constantly evaluate the WTS member dues structure and benefits.
Essential Duties and Responsibilities:
MEMBERSHIP: Work with Executive team to develop and implement effective membership recruiting and retention strategies. Assist the WTS Foundation [c(3) entity of the Association] with student related campaigns.
Develop and implement data driven membership growth strategies
Assist leadership in achieving strategic objectives in membership
Provide monthly, quarterly, and annual reports on membership retention
Analyze and provide insights on member retention
Develop and implement data driven membership retention strategies
Track and assess member engagement and satisfaction utilizing WTSI systems
Maintain accurate membership records through Association Management System
Ensure timely processing of membership email inquiries through ZenDesk
Develop and target annual growth of membership within specific sectors and modes of transportation
Ensure membership assets are relevant and accessible to stakeholders
Oversee regular updates to member portal and website
Ensure member accomplishments are recognized through WTS outlets
Represent WTS at appropriate events
Serve as direct manager for Associate and Engagement Specialist ensuring growth
Manage organization use of Association Management System
CHAPTER RELATIONS: Maintain strong partnerships with WTS Chapters and leadership by ensuring efficient operational support, maintaining service offerings, programs, and leadership support. Develop interest and assist chapters in formation to ratification.
Nurture and build trust with Chapter Leaders
Establish WTSI as authority on chapter management
Assist leadership in achieving strategic objectives in Chapter Relations
Oversee distribution of monthly membership reports to chapters
Oversee quarterly report submissions from chapters feeding into annual report
Oversee annual chapter roster submissions, ensure accurate upload to AMS
Ensure timely processing of chapter questions and inquiries through ZenDesk
Track and assess chapter engagement and outreach
Track, assess and maintain records on chapter compliance
Maintain accurate chapter records including rebates and foundation reports
Provide quarterly and annual reports on chapter health + compliance
Develop and disseminate digital assets on best practices in member retention
Develop and maintain student chapter requirements and engagement
Develop interest and assist chapters in formation to ratification
Represent WTS at appropriate Chapter + Industry events
PROGRAMS: Collaborating with the Marketing + Events department, develop, execute, and provide relevant, high-level content and assets in support of WTSI member and chapter programs.
Lead monthly calls with chapters in formation, track progress to ratification
Develop and lead quarterly calls with Chapter Membership Chairs
Create and execute bi-annual chapter competition programs
Oversee tracking for annual chapter circle of excellence program,
Develop content for annual chapter circle of excellence awards program
Develop and present relevant, high-level content for chapter leader training
Provide strategic support in identifying and launching new programs
Qualifications: The ideal candidate will possess a Bachelor’s degree with an excellent work record. Must have 4+ years of related experience in a membership position at a nonprofit or association. Experience working within membership databases/ association management system is required. Must have 2+ years supervisory experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Women’s Transportation Seminar International (WTSI) is an international organization dedicated to the professional advancement of women in transportation. WTSI attracts, sustains, connects and advances women’s careers to strengthen the transportation industry. With over 8,500 members in 65 chapters across the United States and Canada, WTS provides unprecedented access with members representing the highest levels of the transportation industry and offers programs attracting emerging leaders to careers in STEM. WTSI is helping women find opportunity and recognition in the transportation industry.