The American Academy of Physical Medicine and Rehabilitation (AAPM &R), the premier professional association for rehabilitation physicians, has an immediate opening for a Membership Manager.
AAPM&R serves more than 10,000 board certified physicians who specialize in physical medicine and rehabilitation (one of 24 ABMS certified board certified medical specialties).
Directly Reports: Customer Service Assistants (2)
FLSA Status: Non-Exempt
Reports to: Associate Executive Director, Specialty Engagement & Market Development
The Academy is a data-driven organization that leverages member knowledge to make informed strategic decisions. The Membership Manager is responsible for ensuring, protecting, and maintaining the integrity of member records, managing membership processes and member recognition programs, and bringing forth recommendations to improve processes and ultimately enhance the members’ experiences. The Manager will work closely with the Technology team to retrieve, verify, enter and enhance the data in our membership database. The Manager, Membership provides experienced member interaction, requires in depth knowledge of all member resources, is expected to add value to member services projects and work across the organization to support these projects. The position will oversee the Customer Service team, providing training to improve productivity, efficiencies and quality member interactions
Essential Duties and Responsibilities:
Take an ownership role in key components of systems that are vital to our membership data.
Manage the Academy’s membership data integrity measures (create reports, data analysis, regular data updates, de-duplication, research change of contact information, data governance and more) to ensure quality data within the membership database (iMIS) and related systems including the data warehouse, learning management system, etc.
Manage, create and document data collection fields/tables and test as needed.
Lead the Customer Service team to respond to members needs and maintain data quality.
Create, manage and maintain the Academy’s membership cycles: membership applications, renewals, reinstatements, status changes, dues payment, etc. This includes creating and overseeing the process, as well as guiding other team members involved in the membership cycles.
Determine and monitor member retention and new member growth to make recommendations for revised/new initiatives and/or communication efforts to meet/exceed membership metrics.
Serve as a knowledgeable resource for staff on membership data.
Apply critical thinking and problem-solving skills to research, troubleshoot, and document membership processes to preserve the integrity of member records and ultimately enhance their experience with the Academy.
Manage the Fellowship database.
Manage member recognition programs enhancing the value of each physiatrist’s membership
Serve as a membership resource by anticipating questions and providing timely, accurate information to members to assist with their understanding of the value of membership in AAPM&R
Serve as key partner in facilitating membership initiatives that that require member/customer interaction (e.g. annual dues renewal, staff calling campaign and more)
Effectively collaborate within and across departments in order to impact Academy wide metrics and achieve individual, departmental and organizational goals
Other duties as assigned, which could evolve based on changing business needs.
Excellent oral, written and listening communication skills.
Ability to work as a part of a team
Experience working with a member database; familiarity with iMIS is preferred
Knowledge of association management processes, procedures and related functions.
Excellent member service competency with the ability to handle multiple projects and tasks simultaneously, prioritize and provide feedback and solutions as needed
Diligent, well organized, reliable, energetic
Experience extracting and interpreting data
Self-starter with exceptional attention to detail
Proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
Maintains high professional standards of integrity, ethics, and commitment to the goals of AAPM&R.
Education and Experience:
Four or more years of association (membership) experience or equivalent.
Experience with a membership database (iMIS a plus).
How to Apply For a Job with AAPM&R
Submit your cover letter and resume to: firstname.lastname@example.org. No faxing or phone inquiries please.??
AAPM&R offers an excellent work environment, competitive salary, and a very comprehensive benefits package. Additionally, we are an Equal Opportunity Employer (EOE).
We are currently working 100% remote with plans to return to the Rosemont, IL office on September 7 with possible hybrid options.
Internal Number: MS0609
Who We Are: As the premier medical society for the specialty of physical medicine and rehabilitation, AAPM&R is the only organization exclusively serving the needs of practicing PM&R physicians.
Vision Statement: Transform the focus of health care to value function.
Mission Statement: The American Academy of Physical Medicine and Rehabilitation serves its member physicians by advancing the specialty of physical medicine and rehabilitation, promoting excellence in physiatric practice, and advocating on public policy issues related to persons with disabling conditions.
Core Purpose: To advance our members’ ability to serve patients