As the business operations manager at American Congress of Rehabilitation Medicine (ACRM), you will report directly to the CEO and be a major contributor to making our organization more efficient and effective. We have around 50 active projects along with other projects that need a periodic touch. You will spend at least half your time coordinating with colleagues and members, actively managing to-do items and day-to-day activities that ensure the smooth operation of our organization. Your meticulous attention to detail, organization skills, acumen, customer service orientation, graciousness, poise, judgment, and follow-through will be critical to success.
ACRM is an international professional association and global community of both researchers and consumers of research in the field of rehabilitation. As rehabilitation science evolves, and as the world continues to adjust to the disruptions caused by the pandemic, our goal is to keep our community connected by creating opportunities to exchange and share information beyond the traditional environment of meetings and conferences. It usually takes 30 years for research to make it into practice – yet empowered consumers demand results now – so clinicians come to us for the latest research and content about the treatment options for their patients.
Because we deliver significant value to members, our membership has been growing exponentially (300 percent year-over-year). In this challenging role, we will draw upon your experience and aptitude for learning and your ability to prioritize and manage a diverse flow of work to anticipate the needs of internal and external stakeholders alike.
Attend internal meetings about new initiatives and special projects. Take notes and follow up after meetings with each department to ensure everyone is informed on the next steps. Maintain detailed lists of routine tasks to be completed and deadlines.
Manage an array of administrative tasks and tracking of details for the management team, including completion of forms and applications, support for meetings, etc.
Review all vendor contracts and partnership memorandums of understandings, working with the CFO and legal counsel as needed, to bring forward risks for the CEO’s attention. Establish a consistent process for ensuring completion of all contractual items.
Perform data analysis on multiple sources of information, such as pulling and categorizing registration lists from a database, working with finance to monitor budgets, working with marketing to price and promote new service offerings, etc.
Assist with human resources functions as needed, including annual renewal of benefits and state work requirements for employees and independent contractors, etc.
Work with membership to support our community groups, interpret membership data, coordinate awards, and mobilize internal resources to support member needs.
Work with our medical journals function to manage operational needs such as support for archives and statistical reviewers, as well as planning for the publishing of future editions, etc.
Work with meetings group to support operational needs for the annual meeting and other events.
Maintain lists of deliverables associated with our strategic partnerships to ensure all agreed-upon actions are taken in the appropriate timeframe.
At least 5 years of operations or project management; experience using project management software, database tools such as Smartsheet, and association management software.
A Bachelor’s degree in business, finance/accounting, or a related field. Familiarity with basic accounting and finance principles. Strong working knowledge of project budgets.
Experience working in a professional association is preferred.
Analytical. You have the ability, curiosity, and interest to extract data from a variety of sources to produce meaningful reports. You are knowledgeable on operations and fully prepared to have intelligent conversations regarding business strategy.
Collaborative. You have a proven track record of getting results by building strong relationships and partnerships. You share information and you work cooperatively at all levels. You earn trust by your actions and faithfully keep your promises.
Detail-oriented. You have command of both the process and the details. You are known for your accuracy and you get it done right the first time. You go beyond knowing what needs to be done, but also understand why it needs to be done.
Flexible. You adjust to changing priorities and operate effectively in an ever-changing environment. You can think on the fly, shift gears, and keep commitments amid situations that are sometimes out of your control.
Organized. You enjoy keeping multiple balls in the air while working on several projects. You thrive on checklists and advanced planning. You bring order to competing priorities and keep things running smoothly.
Project manager. You efficiently track the details and manage the demands of multiple projects of varying importance. You plan ahead, manage tasks from start to finish, and keep everyone informed so they can bring their tasks to fruition with ease.
What’s Attractive to the Right Candidate?
A global nonprofit with a mission to improve the lives of disabled people, we are the fastest-growing professional association in physical medicine and rehabilitation.
You will be joining a dedicated team of professionals committed to our mission and you will play an important role in making our entire team more productive.
We respect your life outside of work. In this role, you can work full-time from your home office with a limited need to travel.
Simply email your resume to Aileen Hedden at firstname.lastname@example.org with “ACRM – Business Operations Manager #2021-2609 ASAE” as the subject of the email. Please include your resume as a Word or PDF attachment to the email and paste your cover letter in the body of your email.
Please note: our practice to is not disclose the salary ranges our clients would consider. Any salary information included in this posting was estimated without our input.
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