Technical Competency:

Task:

Membership

1. Actively support the department in reaching overall membership sales goals
2. Personally responsible for all key leadership accounts
3. Drive retention and recruitment of members; as well as member onboarding and offboarding processes
4. Work toward diversifying the membership base
5. Manage retention and recruitment campaigns in coordination with the marketing team
6. Maintain a thorough understanding of OIA benefits and initiatives to aid in retention and recruitment
7. Conduct presentations to member and nonmember companies to convey the value of OIA membership
8. Work closely with all OIA departments to communicate new and ongoing membership information
9. Make outbound calls and emails to prospective leads
10. Receive and respond to inbound calls and emails

Events

1. Represent OIA at trade shows and events; make regional member visits as needed
2. Assist in the implementation and execution of offsite OIA events

Salesforce

A.   Manage the membership database in Salesforce, ensuring data integrity and accuracy

B.   Run reports and track membership, sales plans, and performance to sales goals; analyze membership data to identify trends and opportunities within the membership and reports finding to the team

C.   Process new member applications and renewals

D.   Pull renewal and new member invoices as needed

Member Service

A.   Serve as main point of contact for Membership

B.   Manage customer service needs of the department

C.   Respond to member and nonmember inquiries promptly, professionally and thoroughly