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Communications/Editorial, Customer Service and Support, Membership
The American Association of Pharmaceutical Scientists (AAPS) in Arlington, VA, a professional scientific society, is recruiting a Community and Social Media Manager. The Community and Social Media Manager is responsible for the development and day-to-day operation of AAPS’ online community, including both AAPS Communities and AAPS’ official social media presence on various platforms. The Community and Social Media Manager is one of the most visible faces of AAPS’ brand, interacting daily with members, leaders, and other users. The Community and Social Media Manager’s primary responsibility is volunteer management, specifically supporting volunteers in leading their online communities on the AAPS Communities platform. In this capacity, the Community and Social Media Manager helps volunteers and member participants understand the technology and learn about best practices in community management. The Community and Social Media Manager is also responsible for monitoring AAPS’ social media presence, building relationships with members who are active in social media, responding appropriately when AAPS is contacted in social media, and coordinating messaging released through social media with AAPS’ marketing and communication campaigns.
Essential Duties and Responsibilities
Develop custom content and audience development and engagement plans for AAPS’ online community;
Develop AAPS’ community strategy in light of the organization’s strategic plan and community-development priorities;
Implement and lead audience engagement for AAPS’ online community and social media accounts;
Provide community technical support and customer service for volunteer leaders, members, and users;
Monitor the health and behavior of the online community and AAPS’ social media day-to-day;
Respond appropriately to contacts made with AAPS through its social media presence;
Recognize positive and scientific-focused messaging on social media that is made by AAPS members and partners;
Identify opportunities for new programming as well as threats to the community’s well-being and AAPS’ brand;
Recommend and implement tactics within the AAPS communities to support membership and community development;
Recommend and develop engagement within the AAPS communities to support programs and products, and coordinate this engagement with other marketing and communication plans;
Collect, analyze, and share data about AAPS’ communities with relevant stakeholders;
Train and assist volunteer leaders, members, and staff in using the communities, AAPS app, and social media through presentations and online resources;
Liaison with AAPS’ community consultant for best practices and to troubleshoot technical problems;
Provide guidance to AAPS community volunteers on AAPS policies and procedures;
Oversee community volunteer recruitment, appointment, and training; and
Assist leaders with developing and deploying new communities and with re-establishing inactive communities
Proven customer service excellence.
Strong knowledge of online analytics and data reporting.
Excellent written and oral communication skills and project management skills.
Proven ability to multitask.
Excellent public speaking and interpersonal skills.
Ability to represent the association effectively in a variety of settings and diverse communities (AAPS leadership, members, public, and volunteers).
Education and/or Experience
BA degree in Communications, English, Public Relations, or similar field.
Must have three to five years of experience in association management, communications, or similar field.
Experience and understanding of social media platforms.
Experience with Higher Logic platform.
Experience with volunteer management.
Experience with iMIS or other similar association management systems.
Understanding or interest in pharmaceutical sciences or related disciplines.
About American Association of Pharmaceutical Scientists
The American Association of Pharmaceutical Scientists (AAPS) is a scientific association of almost 9,000 members who are employed in industry, academia, government and other research institutes worldwide. Founded in 1986, AAPS provides a dynamic international forum for the exchange of knowledge among scientists to enhance their contributions to public health. AAPS offers timely scientific programs, ongoing education, information resources, opportunities for networking, and professional development.