Customer Service and Support, Education and Training
4 Year Degree
Do you enjoy helping people in their professional growth? Answering questions and resolving their issues? Do you have strong member service skills and patience for walking people through processes?
This position will be responsible for managing the overall administration of seven national certifications, including both skills-based and written tests. Working closely with multiple testing vendors and platforms. Serves as front line expert for all testing candidates helping candidates from the point of registration, through testing, and achieving their credential. Additionally, this position serves as co-liaison for several testing committees and the responsibilities include calls, and in-person meetings and some in-person testing.
Responsibilities include but are not limited to:
Manage the day-to-day operation of online skills testing, with the goal of ensuring sound execution and an exceptional candidate experience. Provide support to the Director, Certification and Testing in ensuring budget goals and meeting all member service standards.
Manage the administration of NCRA’s Written Knowledge Tests (WKTs), including but not limited to liaising with NCRA’s outside testing vendors, scheduling testing windows, coordinating marketing, overseeing registration and entry of results.
Work closely with all testing vendors to ensure level of service is met. Serve as primary member services contact expert on all certification and testing related items.
Use CRM database for all testing and certification related processes, including invoices, registration, creating logic, generating reports, etc.
Serve as co-liaison with Director, Certification and Testing in oversight and administration of multiple testing committees.
Oversee NCRA’s Qualified Grader Program, ensuring that all tests are promptly and accurately graded by an experienced grader familiar with all relevant NCRA policies and procedures.
Manage the administration of bi-annual in-person videographer production exam.
Maintain testing and certification statistics on a prescribed schedule.
Process updates for testing information on NCRA’s website using Sitefinity platform.
Provides support to the Professional Development Department for annual conference and expo and assistance within the department for projects as needed.
Overall, must have excellent oral and written communication skills, attention to detail and strong organizational skills. Comfortable working independently and with teams. Ability to provide excellent member service in a patient and professional manner with a knack for step-by-step assistance.
3-5 years’ experience with an association, membership organization or strong customer service role
Excellent writing and proof-reading skills
Must be proficient with Excel, Word, Power Point, Dropbox, knowledge of Sitefinity platform a plus and familiarity in use of similar software systems.
Experience with CRM database or other membership database highly desirable.
Strong member service skills, dealing with members in high-stress situations.
Location and travel
This role is based at NCRA/NCRF headquarters in Reston, VA.
Telecommuting options may be available.
Travel to NCRA national conference.
Send cover letter and resume to Human Resources at firstname.lastname@example.org.
About National Court Reporters Association
The National Court Reporters Association is recognized as the premier educational and informational resource for its members who capture and convert the spoken word and create official records for the federal, state and local court systems, government organizations, captioning profession, and private entities.