NPA’s mission is to provide leadership and support for the growth, innovation, quality and success of the PACE model of care.
The Membership Director is responsible for designing and implementing NPA’s member outreach, orientation, engagement, retention and satisfaction strategy. The Director will leverage various technologies and software products to implement the strategy by integrating and analyzing data generated from the membership database (iMIS), the website (Google Analytics), e-Communities (Higher Logic), surveys (Survey Monkey) and other sources (e.g., Real Magnet).
To perform this job successfully, each essential duty and responsibility must be performed satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet organizational goals.
Establishes short and long-term strategic plans and goals to achieve the association’s membership objectives and develops related policies and procedures.
Manages and deploys the membership objectives, including member outreach, orientation, engagement, retention and satisfaction efforts, and stays abreast of association membership trends/best practices to enhance those efforts.
Develops measures of member engagement and uses data analytics to identify trends and opportunities to enhance and improve outreach, engagement, retention and satisfaction, as well as member benefits and services.
Works with communications team colleagues to develop campaigns and automations related to membership value, promotion of member benefits and association activities.
Shares responsibility for implementing and maintaining NPA’s e-communities platform for facilitating member engagement and interaction.
Manages all aspects of the membership database, including proper configuration, data integrity, meaningful reporting, on-line registration/e-commerce/automation capabilities and staff access/use.
This position is not authorized to access, utilize or view protected health information (PHI).
Knowledge, Skills and Abilities
Strong analytical, organizational and problem-solving skills
Flexibility and interest in a broad range of activities
Strong project management skills to coordinate multiple activities and meet tight deadlines, while maintaining attention to detail
Excellent oral, written and listening communication skills
Collaborative team player who can work cooperatively with a wide variety of internal and external constituencies, including members
Excellent member care skills
Strong Microsoft Office skills required; knowledge of or the ability to learn other software products (e.g., survey tools, graphs, project management, web site content management system) essential
Knowledge of iMIS, Google Analytics, Higher Logic, Survey Monkey and Real Magnet and the ability to integrate their data and leverage their functionality.
Bachelor's degree, required (equivalent experience may be considered)
5+ years’ applicable association membership experience, required
Communications and non-profit healthcare-related experience, desirable
Small, fast paced team office environment with moderate noise levels. Normal sitting and standing activities for an office environment. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings/webinars. Requires general mobility to move through the office and at off-site conference venues. Ability to lift 25 pounds and walk and stand for long periods during conferences and meetings. Ability to travel locally and to other cities for meetings and conferences, 2-3 times a year.
This position description should not be construed to imply that the requirements are the sole standards for the position. Incumbents are expected to perform all other duties as required.
Please submit a cover letter and resume. After March 27th we will no longer accept resumes for this position.
Due to the large volume of resumes expected to be received, only those candidates selected for an interview will be contacted.
About National PACE Association
The mission of the National PACE Association (NPA) is the sustainability, growth, and expansion of PACE (Programs of All-Inclusive Care for the Elderly). This is accomplished by achieving a legislative and regulatory environment that supports PACE programs, and by ensuring that members have the information, knowledge, tools and skills they need to succeed. NPA is a dynamic, innovative, cause-oriented association with a small staff and great working environment. NPA offers a competitive salary and benefits. Located in Old Town Alexandria.