Responsibilities: The Stakeholder Engagement Coordinator supports PQA’s engagement of members by organizing, maintaining and managing the information and databases critical to outreach and timely, effective communications.
This is a member-facing, customer service role that uses tools and strategies to facilitate member engagement in measure development, research, education and PQA meetings. This role requires interaction with members and non-members to communicate and deliver the benefits of PQA membership and programs. The coordinator maintains the integrity of the PQA Association Management System/database, coordinates the new member onboarding program, and encourages membership growth and member participation in PQA activities.
Support the delivery of the value of PQA membership to existing PQA members;
Maintain and continually improve the usability of the Association Management System (AMS) by adhering to data standards to protect the integrity of the database;
Support customer service including maintaining member key contact list, updating member profiles, and assisting with login issues;
Coordinate the new member onboarding program in collaboration with Director of Stakeholder Engagement;
Leverage interpersonal communication skills to engage PQA members and other stakeholders and promote the value of PQA membership;
Apply an exceptional understanding of PQA stakeholders, profiles, and types to uniquely tailor PQA membership benefits and align with the priorities of members;
Implement and maintain strategies to improve member management and increase organizational efficiency;
Collaborate with a team in the planning, development and execution of all aspects of PQA recurring meetings (e.g., Annual Meeting, Leadership Summit, Board of Directors meetings) and other member benefit programs;
Coordinate with a team to support the annual membership renewal and invoicing process;
Admin support of the operations team as needed
Other duties as assigned
Description of Qualifications (Minimum requirements include):
Proven ability to effectively manage and lead multiple projects and priorities simultaneously;
Exceptional interpersonal, written, and oral communication skills and be customer-service oriented;
Experienced with Customer Relationship Management (CRM) or AMS software and proficient in Microsoft Office;
Working knowledge of the healthcare industry, stakeholders, trends, and futures;
Experienced working with groups and teams within a membership association or organization and membership, marketing, meeting planning, and communications functions
Knowledgeable and experienced with social media platforms
Bachelor’s degree preferred. Will consider non-degreed candidates with equivalent work experience. Minimum two (2) years of successful demonstrated work experience in an association and member relations experience position required.
About Pharmacy Quality Alliance (PQA)
The Pharmacy Quality Alliance (PQA) is a fast-growing non-profit healthcare quality organization committed to optimizing health by advancing the quality of medication use. PQA is a recognized leader in healthcare quality and performance measure development. Over 230 multi-stakeholder organizations comprise PQA's diverse membership. Member volunteers are dedicated to improving the safe and appropriate use of medications for patients across the United States, researching the impact of quality measurement, and providing education on quality-based healthcare.