Administrative, Clerical, Support, Customer Service and Support, Membership
2 Year Degree
The Member Services & Administrative Coordinator supports inter-departmental initiatives that advance greater member engagement and awareness of the Society.
The Member Services & Administrative Coordinator builds and maintains positive relationships with current members, helps gather information on changing member needs and trends, and supports efforts to increase member retention rates.
The person in this role is the membership database “power user” (currently NetForum) and is responsible for maintaining membership records and invoicing.
This position is a primary point of contact for members as well as non-members and will support individuals with event registration, product sales or other similar interactions.
Assume “power user” role in maintaining NetForum
Maintain and update membership records and database profiles
Prepare daily/weekly/monthly reports as needed
Mail member packets to new members
Respond to membership inquiries and information requests via telephone and email
Prepare and distribute membership billing and invoicing
Process membership dues received via fax, mail, and phone
Provide registration support for all educational conferences
Process registrations received via fax, mail, and phone
Be the first point of contact for office phones
Fulfill product requests
Maintain product inventory
Process shipping requests
Monitor general membership email box
Associates Degree or greater
Minimum 2-3 years working experience in either membership coordination, customer service, business development, or related field. Experience in a not for profit or membership-oriented association is preferred
Experience in MS Office Professional Suite is required
Experience with NetForum or other membership management databases is a definite plus
Excellent customer service and interpersonal skills
Excellent written and verbal communication skills
Strong organization and self-management skills; self-motivation
Performs well under pressure and possess the ability to prioritize tasks
Detail-oriented with the ability to multi-task and meet deadlines in a fast-paced environment
Ability to work both independently and as a team member
Ability to solve difficult problems as they occur, and to communicate those solutions to others
During conferences and events, longer work hours are expected, with many hours standing or walking. This setting may also require lifting up to 50 pounds.
Regular, predictable attendance is required.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Computer work: Primary function requires interfacing with computers potentially stressing the eyes, wrists, neck, and back