The Business Systems and Data Analyst is responsible for ensuring the integrity and utility of the society’s association management software (AMS) and the data housed therein. S/he works with staff and vendors to ensure the database effectiveness and integrity and provides data analysis and reporting to staff and member leadership to support informed decision-making.
Data Management (75%)
Serve as the society’s subject matter expert for the Association Management System. Creates training manual and how-to references for staff use. Provides training on functions relevant to their department’s needs. Cross-trains selected staff to ensure redundant coverage of business-critical functions
Responsible for data management, maintenance and data integrity
Develop and document standard operating procedures for data entry and management
Oversee accuracy of data entered or imported into the system and training appropriate staff on database protocols.
Proactively maintain and troubleshoot AMS/database and other applications and integrations.
Form and maintain deep understanding of AES existing data as well as future data requirements to support business decisions.
Create standard reports as required or requested, working with staff to ensure mutual understanding of the purpose of the report, and accurate and complete definition of data and format required.
Provide reports and lists to stakeholders as on schedule or as needed.
Responsible for communication and relationship management with AMS vendors, integrated product vendors to assure proper functionality. Report and work to resolve issues and identify improvements.
Participate in and support project management efforts involving staff, AMS vendor, consultants, and/or other vendors for AMS implementations, customizations, enhancements and upgrades.
With the Marketing Manager and AMS Vendor, maintain the member facing web portal.
Interface and collaborate with the Finance Manager to facilitate effective information interchange between AMS database and accounting system/firm
Technology Support (20%)
Provide first level technical support in conjunction with the managed services provider and Director, Technology solutions.
Create help desk tickets from incoming phone calls, triaging the help desk mailbox and resolving and / or escalating to next support tier.
Assist in system upgrades and supports staff training needs in AMS and other Microsoft software products (e.g Outlook, Word, Excel).
Install and configures computer hardware, software, systems, networks, phones/VoIP, printers and scanners.
Create and maintain documentation and SOPs for business processes.
Provide on-site support as needed at the American Epilepsy Society Annual Meeting.
Assists with special projects as requested.
Other duties as assigned.
Three to five years’ work experience in database support position with an association.
Expertise with database management, reporting, querying, and internal control procedures.
Excellent problem-solving skills – ability to assess an issue accurately and identify underlying causes and solutions.
Excellent project management and analytical skills
Excelling writing and communication skills
Ability to document clearly procedures that can be used for staff training or project management with vendors.
Detail-oriented and organized.
Strong customer service and interpersonal skills.
Must be able to work with a small staff as part of a team.
Proficiency and experience with either association management software (AMS)
About American Epilepsy Society
The American Epilepsy Society is a membership association and research funder with a vision to eradicate epilepsy and its consequences. We serve the medical and research communities, and our membership includes physicians, nurses, scientists, and other health care professionals throughout the world. With a small, Chicago-based staff and several remote employees, we move nimbly and work collaboratively. We value excellence and inclusivity, all in service of improving the lives of people with epilepsy.