Position Description: This position reports to the Executive Vice President and requires a positive attitude, good communication and project management skills. Candidate should be organized, detailed oriented, self-motivated and have the ability to set, manage and meet priorities under changing conditions while working independently. Candidate will also provide administrative support to the EVP in additional to providing customer service support in a small office, team-oriented environment.
Duties and responsibilities:
Assist with certification and recertification applications for individuals and firms, as directed by the Executive Vice President.
Assist with the Certification Department processes, procedures, and handbooks.
Provides support to the Exam Coordinator with regards to Exam Development and maintenance.
Provides support to the Manager of Certification.
Responsible for Quality Assurance Program.
Provide general office and phone support to the certification department, including resolution of customer service issues for current and potential Certificants.
Serve as POC with the Certification Database delivery system – Certelligence.
Maintaining and managing certification records
Making updates and improvements to the database
Providing support to individuals who need trouble shooting assistance
Implement security measures to safeguard Certelligence
Respond to database problems and escalations
Provide trend analysis and reporting
Other duties, responsibilities and special projects as assigned by the EVP
Bachelor’s degree preferred
Two years of direct experience in certification program management in an association environment (Certelligence or something similar)
Experience with relational databases, such as MySQL, Oracle and SQL Server
Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint)
Ability to maintain a high degree of confidentiality
Positive team player attitude, remains calm and professional under pressure
Ability to work collaboratively and independently, resolves conflict constructively
Proven written/oral communication and interpersonal skills
Ability to think, look ahead and problem solve
Understand quality control and precision
Ability to ask questions in order to enhance processes for greater efficiency
Ability to follow appropriate protocols and guidelines
Established in 1971, NEBB is the premier international certification association for firms that deliver high performance building systems. NEBB Certified Firms provide:
• Testing, Adjusting and Balancing of Environmental Systems
• Building Systems Commissioning
• Technical Retro-Commissioning for Existing Buildings
• Sound Measurement and Vibration Measurement
• Building Enclosure Testing
• Fume Hood Testing
• Cleanroom Performance Testing
Building owners and tenants are concerned about the cost-effective performance of the environmental systems within their respective buildings. This "green" goal can be best accomplished by having a building’s environmental system properly tested, balanced and/or commissioned by a NEBB Certified Professional or Technician. NEBB’s function is to establish, promote and maintain high quality standards through certification of Firms, Professionals and Technicians.
There are more than 700 NEBB Certified Firms worldwide and over 1,000 NEBB Certified Professionals and Certified Technicians. These firms and their personnel are recognized as highly skilled specialists who are able to measure the efficiency of building systems and provide ...customized solutions for business owners. NEBB certification is tangible proof of their qualification to perform their work in accordance with NEBB Procedural Standards.