Customer Service and Support, Meetings/Expositions/Events, Membership
4 Year Degree
American Academy of Nursing Job Description
Title: Membership & Engagement Coordinator
Position Reports to: Chief Operating Officer
Location: Washington, D.C.
Job Type: REGULAR Full-Time
The American Academy of Nursing seeks a self-motivated, highly organized Membership & Engagement Coordinator with excellent communication skills to assist the Chief Operating Officer. The successful candidate will provide outstanding customer service to the organization’s members.
POSITION RESPONSIBILITIES: 37.5 hours/week.
Responsible for database management, including the collection and organization of member information and other membership data reporting as needed for the Academy and Council memberships.
Processes membership dues renewals and tracks membership finances including check processing, invoicing and reporting.
Manages the yearly application process of prospective new Fellow candidates and organizes materials for Fellow Selection Committee review.
Aids in the planning of Academy's annual Fellow Selection Committee and Nominating Committee meetings and other committees/task forces as assigned.
Manages mailings including list pulls from the database, mail merge and e-mailing renewal notices, acknowledgment letters, and member materials.
Assists the Events Manager in processing conference registration payments; including check processing, invoicing, and reporting.
Prepares conference materials; such as nametags, registration lists, seating cards, etc.
Answers and returns calls and emails from members in a timely manner.
Writes nomination, congratulatory, thank you, and invitation letters when appropriate.
Other duties as assigned.
Bachelor’s degree and a minimum of 2 years of professional experience required in member services.
Excellent customer service skills.
Demonstrated ability to clearly and effectively communicate information to members, vendors, and staff both verbally and in writing with high professionalism.
Ability to manage and prioritize multiple work assignments and accomplish projects with little supervision.
Ability to work independently but function as part of a small, strong team, maintaining a positive and constructive attitude.
Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Adobe Suite, and mail merges; email and web searches; and database management.
Interfaces with Academy Board, Fellows, Council Members, Committees, Task Forces, and Expert Panel members, in addition to funders, vendors and staff members. Contacts involve obtaining and disseminating information and utilizing technology to support communication.
Amount of Travel Required:
No travel required; periodic weekend and evening work may be required.
Although minimal lifting is required for this position, must be able to lift boxes of conference materials.
.20 Annual Conference
.15 Council for the Advancement of Nursing Science
About American Academy of Nursing
The Academy serves the public and the nursing profession by advancing health policy, practice, and science through organizational excellence and effective nursing leadership. The Academy, and its members more than 2,700 members, known as Fellows, create and execute knowledge-driving and policy-related initiates to drive reform of America's health system.
Academy Fellows are nursing's most accomplished leaders in education, management, practice, and research. Fellows include association executives; university presidents, chancellors, and deans; state and federal political appointees; hospital chief executives and vice presidents for nursing; nurse consultants; researchers; and entrepreneurs.
Fellows have been recognized for their extraordinary nursing careers and are among the nation's most highly-educated citizens: more than 90% hold doctoral degrees and the rest have completed masters programs. Invitation to the fellowship represents more than a recognition of one's accomplishments within the nursing profession.
The Academy is governed by a 10-member board of directors, elected by the Fellows. Board members oversee the Academy's strategic planning and financial managemen...t.
The Academy's annual policy conference, held each October/November, offers fellows and other interested parties (attendance is not limited to fellows) an opportunity to share ideas and help develop new strategies for nurses to drive the transformation of America's health system. Meetings during the conference also create opportunities for emerging nurse leaders to learn more about the Academy and its work, and to exchange ideas.
The American Academy of Nursing was founded in 1973 under the aegis of the American Nurses Association; the Academy now is an independent affiliate of the ANA.