The I.T. team is looking for an I.T. support person, responsible for all things IT. This individual will provide technical assistance and support related to computer systems, hardware, and/or software. This person will respond to inquiries, run diagnostic programs, and isolate problems, and implement best practice solutions. This unique opportunity will allow you to act as a technical go-to for end users.
He/she will demonstrate and apply relevant knowledge and skills to perform work in accordance with applicable guidelines. Uses appropriate and available technology or tools to perform work activities. Acquires, develops and maintains relevant and appropriate job skills through training or other opportunities for learning and development. He/she will stay up to date on developments related to their own work. Identifies and advocates for resources required to accomplish work activities or projects. Makes effective and efficient use of available resources and safeguards available resources to prevent fraud, waste, and abuse.
Responsible for providing courteous and prompt response to user requests for technology assistance
Responsible for managing and tracking requests through the technology team ticketing system (HappyFox)
Responsible for routine maintenance of the association desktop computers, notebook computers, and mobile devices, including patches and upgrades to operating systems, firmware, drivers, BIOS, etc.
Responsible for maintaining an accurate and current inventory of the association’s technology assets
Responsible for reimaging new laptops and configuring computer operating systems to association specifications
Responsible for monitoring, managing and reporting on antivirus, malware, and other computing threats
Responsible for configuring, deploying, and supporting association-issued mobile devices,
Responsible for providing technical support to staff using productivity apps on IACP-issued and personal mobile devices
Responsible for troubleshooting, assisting, and training staff in the use of AV equipment in association meeting rooms and acting as primary liaison to AV support company
Responsible for user configuration, troubleshooting, and support for association’s telecommunications platform (RingCentral) and acting as the backup liaison to IACP’s telecom support company
Responsible for troubleshooting association multifunction print devices, configuring print control software, and working with the Facilities team members to train staff on using the devices
Coordinates work of a small team of volunteers (power users) in assisting with duties and responsibilities.
Assist with configuration for staff members for access to the Office 365 environment
Assist with onboarding new employees, including equipment setup, new employee orientation, and liaising with HR and Facilities staff
Assist in implementing Active Directory security requests for premise-based resources and the Office 365 environment
Assist IACP staff members in developing solutions using Office 365 and other software applications
Assist in troubleshooting general networking and telecommunication issues.
Provide after-hours remote support during “on call” shifts for a minimum of one week per month, and additional times as needed.
Other job-related duties as assigned.
An Associate’s Degree in a computer-oriented field of study supplemented with computer technical school training is required.
A Bachelor’s degree in a computer-oriented field of study preferred.
Requires minimum five (5) years technical computer support experience and two (2) years specialized experience in or related to the work of the position.
Experience with Microsoft server operating systems
Experience with Microsoft desktop operating systems
Experience configuring Microsoft Exchange mailboxes and recipients
Experience with network security
Experience setting up and supporting Office 365 users
Experience troubleshooting Office 365 applications and features
Experience configuring and deploying computing and mobile devices
Excellent interpersonal, oral, and written communication skills.
Ability to relocate computers and other peripherals.
Conversant in contemporary law enforcement training and technology issues preferred.
Incumbent will work in a professional office environment. Work requirements may be physical in nature, requiring ability to crawl under desk/tables and to lift up to forty pounds. Occasional after-hours work is required.
HOW TO APPLY
All interested candidates should submit a cover letter, resume, and salary history.
All cover letters must contain the name of the position being applied for, as well as the requisition number. Please note that applications received without all the requested information will not be forwarded for review.
All applications must be received by Friday, September 6, 2019.
To apply, please visit our website at www.theIACP.org. EOE M/F
EXTERNAL CANDIDATES: Please apply using the following:
The IACP is an equal opportunity employer. Federal law prohibits discrimination in employment practices on the basis of race, color, religious affiliation, national origin, sex, age, or disability. No information requested on this application will be used for the purpose of excluding any applicant’s consideration for employment because of his or her race, color, religion, national origin, sex, or disability.