AMC/Account Executive, Customer Service and Support, Meetings/Expositions/Events
Reporting to the Vice President of Finance and Administration, the Manager of State Association Services works collaboratively with NHPCO employees and contracted state-level Hospice and Palliative Care Associations, (the “customers”), to reach strategic and operating goals and objectives while creating economies of scale. He/she is responsible for the overall scope of services offered to state associations, to include: member services, database management and reporting, website management, the planning and execution of conferences and events, marketing and communication plans, as well as other administrative tasks.
This position has no regular supervisory responsibilities, but may occasionally supervise interns and temporary employees.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supports state associations in the achievement of their goals and mission.
Seamlessly incorporates operations and services between NHPCO and state associations.
Partners with association leadership and volunteers to provide first-rate customer service to association members.
Manages membership databases, including the development of reports.
Manages membership renewals for state organizations.
Provides editorial and project management support to state associations for membership renewals and acquisition campaigns.
Develops and executes coordinated marketing and promotion plans for state organizations, including conferences, education, membership, publications, advocacy, and consulting to meet revenue goals and increase brand awareness.
Oversees social media strategies for state associations.
Assists in the development of engaging and relevant content for marketing communications, including websites, e-blasts, e-newsletters, brochures, and direct mail campaigns.
Coordinates with state organization website providers to create and edit website content.
Reviews and executes contracts for state association conferences and events.
Serves as event registrar for state association conferences and events.
Coordinates onsite registration process and overall event logistics.
Creates invoices and prepares receipts as requested, among other financial reporting duties.
Prepares and executes project plans, timelines and budgets.
Responds to inquiries via phone, email, fax and/or mail.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Attention to detail and strong organizational skills.
Demonstrated ability to manage multiple concurrent activities.
Excellent writing, editing, and verbal communication skills.
Ability to work as part of team and facilitate relationships to achieve common objectives among a variety of stakeholders.
Strong decision-making skills based on established best practices.
Knowledge of association management, member services and/or event-planning.
Ability to work with a range of individuals (staff, members, external stakeholders).
Knowledge of and expertise with social media and other digital marketing and communication areas.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor’s Degree required, Master’s Degree preferred, with a concentration in Business, Marketing, or a related field along with a minimum of 3-5 years of experience in non-profit, association management or professional services, preferably in membership, marketing, event management or administrative management. Experience or familiarity with healthcare or hospice is preferred.
Excellent computer skills required, including knowledge of Microsoft Office. Experience with an HTML editor preferred (WordPress).
Advanced proficiency with email marketing software such as Informz, MailChimp, Constant Contact, etc. preferred.
Experience using CRM type databases (netFORUM preferred) is necessary, with the ability to identify key characteristics of target audiences.
Other Requirements: Ability to travel by air and for extended periods of time and ability to work extended hours during peak times.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to manipulate, handle, or feel and to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
About National Hospice and Palliative Care Organization
The National Hospice and Palliative Care Organization (NHPCO) is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization is committed to improving end-of-life care and expanding access to hospice care with the goal of profoundly enhancing quality of life for people dying in America and their loved ones.
With headquarters in Alexandria, Virginia, the National Hospice and Palliative Care Organization advocates for the terminally ill and their families. It also develops public and professional educational programs and materials to enhance understanding and availability of hospice and palliative care; convenes frequent meetings and symposia on emerging issues; provides technical informational resources to its membership; conducts research; monitors Congressional and regulatory activities; and works closely with other organizations that share an interest in end-of-life care.
The National Hospice and Palliative Care Organization was founded in 1978 as the National Hospice Organization. The organization changed its name in February 2000 to include palliative care. Many hospice care pro...grams added palliative care to their names to reflect the range of care and services they provide, as hospice care and palliative care share the same core values and philosophies. Defined by the World Health Organization in 1990, palliative care seeks to address not only physical pain, but also emotional, social, and spiritual pain to achieve the best possible quality of life for patients and their families. Palliative care extends the principles of hospice care to a broader population that could benefit from receiving this type of care earlier in their illness or disease process. To better serve individuals who have advanced illness or are terminally ill and their families, many hospice programs encourage access to care earlier in the illness or disease process. Health care professionals who specialize in hospice and palliative care work closely with staff and volunteers to address all the symptoms of illness, with the aim of promoting comfort and dignity.