Responsible for managing customer service and member relations for CCPA Purchasing Partners (www.ccpapp.org). Handles a wide variety of tasks and projects including processing membership applications, updating and managing member accounts, soliciting member information and feedback, developing practice management resources, attending tradeshows, and coordinating events and mailings. Assists with member recruitment and communication initiatives through cold calls, email blasts, e-newsletters, development of web content, creation of marketing collaterals, and other means. Acts as a resource to members for questions regarding the organization and executes strategies to promote loyalty and participation in vendor contracts. Implements ongoing member appreciation initiatives.
Bachelor’s degree required; degree in business, communications, or equivalent field preferred
3-5 years professional work experience required; experience in sales, customer relations, and/or working with healthcare professionals preferred
1-2 days/week of travel throughout Chicago and Chicago Suburbs required as well as occasional out-of-state travel to attend tradeshows/events. Valid driver's license required.
Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint
Possesses superb communication and interpersonal skills and excellent writing, presentation, problem-solving, analytical, project management, and organizational skills
Demonstrates strong customer service and ability to work well with medical professionals, office administrators, and outside vendors
Ability to work independently or in a team setting; takes initiative to complete tasks and projects
Internal Number: MRS2019
About CCPA Purchasing Partners, LLC
CCPA Purchasing Partners, LLC (CCPAPP) is a group purchasing organization that negotiates competitive discounts on products and services with a variety of different vendors on behalf of its physician members. CCPAPP was founded in 1999 by pediatricians on staff at Children's Memorial Hospital (now the Ann & Robert H. Lurie Children's Hospital of Chicago) who had also founded Children's Community Physicians Association (CCPA), the pediatric independent physician association affiliated with Children's Memorial Hospital.
CCPAPP was formed with the goal to provide physicians with discounts on vaccines; however, our benefits extend beyond our vaccine agreements. In addition to offering savings on various products and services commonly utilized by physician practices, CCPAPP offers practice management tools and resources, educational webinars and events, and other free services to its members.
While CCPAPP maintains a close affiliation with CCPA and Lurie Children's Hospital, our organization continues to assist providers of all specialties, located anywhere in the United States. To date, CCPAPP has grown to include over 3,400 physician members, and our membership is represented by 27 different states.