We are a small nonprofit in the northern VA area and we have been tasked to grow our association.  Part of our growth is designing/developing and launching our own certification program. 

Are you an experienced credentialing or project manager professional?  Are you looking for your next challenge with an association that is in active transformation, our opportunity is the kind that doesn’t come around very often.   We are looking for a Credentialing Manager. 

A talented professional to join our dynamic group of professionals that will be deeply dedicated to advancing our members profession. While work experience and educational preparation are certainly important, we don’t just hire the best resumes, we hire talented individuals based on our culture and values first.

To be successful in this role, you must be chameleon-like with the ability to lead our group in developing and launching our credentialing program.  This person must have an entrepreneurial spirit, with a project manager focus and be inclined to be disruptive and visionary.

Our new mantra is “we don’t want to hear how it was done in the past”, we want individuals to join our team who bring with them new ideas and are not afraid to lead us to success.  We strive to hire someone comfortable working in that kind of environment.  

While we do not expect our new Credentialing Manager to possess a deep knowledge of our members profession, in this highly visible role, you will soon develop an understanding. This role is an outstanding springboard for your career where you will work with the best and build an elite network of member SME’s.  Your interest in the profession, your innate curiosity, and your ability to ask good questions will serve you well in this role. And as our certification program develops and your knowledge of our member’s industry grows, you will become our expert Credentialing Manager and lead our credentialing program to success. 

Responsibilities of our Credentialing Manager

Leadership:

• Act as primary liaison and adviser to all credentialing stakeholders
• Ensure stakeholders are represented appropriately in credential development and implementation
• Conduct official credentialing-related correspondence
• Ensure appropriate relationships between the credentialing function and the Credentialing Board of Directors and other organization functions
• Establish us as a recognized certifier in the industry, according to recognized certification/credentialing standards stays abreast of current certification/credentialing practices and regulations and communicates important matters to the Credentialing Board
• Communicates with regulatory bodies and other outside organizations regarding trends in credentialing

Operations/program management:

• Build and maintain end-to-end credentialing programs
• Coordinate marketing strategies with internal and external marketing teams to generate awareness of credentialing offerings and their value to one’s career
• Manage credentialing operations
• Manage credentialing-related contracted and volunteer relationships
• Manage complaints, appeals and disciplinary processes
• Ensure effective implementation of our credentialing management system (documentation of objectives, policies and procedures, document control, records control, internal audits, corrective and preventive action, and management review)
• Ensure security and confidentiality of all examination and applicant/credential holder information
• Ensure processes, policies and procedures are in compliance with credentialing industry standards (such as ISO 17024 personnel certification standard or ASTM E2659 certificate standard, as appropriate)

Financial oversight

• Monitor the budget and provide financial updates to management as needed
• Ensure credentialing staff and contractors operate within defined and approved budget

Human Resource oversight

• Monitor contract work relating to credentialing activities
• Assess personnel resources (staff and contractors) to ensure adequate personnel are available for credentialing activities
• Coach and mentor staff for ongoing performance improvements

Attributes of our Credentialing Manager

Accountable, you earn trust by your actions and faithfully keep your promises.

Collaborative, you are able to confidently engage with stakeholders and staff at all levels to define needs and expectations. You share information, work cooperatively, and seek out relevant information to decide on appropriate steps and facilitate to get the desired results.  You are able to develop strong relationships with stakeholders within and outside the association. 

Detail Oriented, you get it right the first time and accurately keep track of all the moving parts.

Great Communicator, you are articulate. You have concise, accurate, effective written and verbal communication skills. You communicate and coordinate effectively with people at every level.  You able to communicate clear results.

Team Player, you thrive in a team environment, yet work well independently. You carry your weight in the team, learning from others and contributing in equal measure.

Curious, you like learning new things, collecting and sharing information. You ask questions, actively listen, and learn. 

Project manager, you manage timelines, reduce risks and get the work done.  You can juggle multiple tasks, allocate and optimize resources.  You are an expert at keeping stakeholders on target and delivering results ahead of deadlines.

Membership, you are comfortable meeting our members and discussing our credentialing program with them. 

Business acumen, you have the ability to come up to speed quickly. You are comfortable presenting to diverse audiences and knowledgeable about operations and the unique needs of targeted programs. You embrace speed-to-execution when developing programs.

Intellectually curious, you are committed to ongoing personal learning and comfortable learning about technology.

What’s Attractive to the Right Credentialing Manager

You will have the ability to maintain a good work-life balance, with a flexible work schedule, compressed work week, winter (paid) shut down and only occasional need to work on nights and weekends

Our association offers competitive benefits including medical, dental & vision insurance, flexible spending account, life and disability insurances, employer matched 401(k) and supplemental retirement plans.