The National Council for Behavioral Health seeks a Systems Support Analyst who will be responsible for supporting staff in the efficient use of information systems across the organization and the production of core and ad-hoc information and reporting requirements. The successful Systems Support Analyst will support the organization by working on the development, support and maintenance of our new company wide systems implementation as well as maintaining existing and future systems.
Duties and Responsibilities
Configure & develop Microsoft Dynamics
Defining and creating entities
Design and develop forms, business logic, etc.
Develop workflows and custom reports
Manage security roles
Identify system enhancements to improve operational efficiency
Gather requirements and develop analytics for various service offerings (through CRM dashboards and PowerBI)
Assist with system configurations and customizations, data automation projects, and SSRS custom reports
Maintain current systems, changes and system upgrades
Assist with system upgrades and testing of new and existing features
Provide business systems support & service improvements where appropriate
Analyze complex system issues and recommend solutions
Audit the data in CRM to ensure systems data quality is of a high standard
Create Dashboards based on users input
Write SQL views, stored procedures, functions and jobs
Create reporting solutions using Power BI and Visual Studio
Communicate technical areas of interest to non-technical users
Work with 3rd party vendors and assist in design, development and support phases of the project
Conduct user training and assist with systems rollout
Map data from legacy systems to new business systems
Recommend improvements to business systems
Creation and maintenance of technical documentation
Bachelor’s degree in the field of computer science, information systems, or computer engineering. Or IT related qualification at level 3 or higher.
3 – 5 years’ experience working with Microsoft Dynamics CRM
Microsoft Dynamics CRM Training
Knowledge, Skills and Abilities:
Expertise in CRM; 3-5 years of experience with MS Dynamics 365 implementation and support
Knowledge of database management system (DBMS) physical implementation, including tables, joins and SQL querying. Technical competence and good understanding of SQL
Minimum 2-3 years’ experience with SQL Server 2012 or 2015
Excellent problem-solving skills, ability to research questions/issues to provide solutions
Solid understanding of reporting technologies & experience with data reporting and mapping
Experience of working with complex business systems - support/maintain/implement
Understanding of the Software Development Lifecycle
Proficient in MS Office 365, especially Excel
Ability to work with business units across the organization
Able to prioritize and execute tasks in a high-pressure environment & Experience working in a team-oriented, collaborative environment
Strong understanding of the organization’s goals and objectives
Good written and oral communication skills with appropriate time management skills
Preferred Skills but Not Required:
Document management using MS SharePoint
Project Management using JIRA
Data Integration using SQL Server Integration Services (SSIS)
The National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visit www.dhs.gov/everify.
About National Council for Behavioral Health
National Council for Behavioral Health is the unifying voice of America’s community mental health and addictions treatment organizations. Together with 2,800 member organizations, it serves more than 10 million adults and children living with mental illnesses and addictions. The organization is committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. Mental Health First Aid has trained more than 780,000 individuals to connect youth and adults in need to mental health and addictions care in their communities.