Skills and Experience

• Excellent relationship building and customer service skills in order to understand customer needs and develop a partnership of mutual respect and trust; connect them with experts and other resources to resolve their problems and issues.
• Superior written and interpersonal communication skills with a familiarity and comfort in public speaking. Speaks and writes clearly, concisely, and persuasively and listens actively to customers.
• Ability to synthesize a large amount of information given the complexity of issues and the diversity of resources offered throughout the organization.
• Strong organizational skills, attention to detail, and ability to meet deadlines with consistent follow-through.
• Independent, disciplined and self-motivated with availability to travel extensively (generally expected to be on the road at least 75% of the year including overnights and occasional weekends).
• Competent with technology including an understanding of app and social media integration in a professional environment, Microsoft Office, CRM and various means of mobile connectivity.
• One to three (preferably three to five) years’ experience in a member service-oriented environment, preferably in association management, chapter relations or related area; experience with volunteer organizations and familiarity with boards of directors a plus.
• Must reside in the region and near a major airport hub for easy access and cost effective travel to affiliated associations in the assigned territory.

To apply, please visit nahb.org/jobs.

Equal Opportunity Employer