The Member Services Manager is responsible for supporting PHCC’s chapter relations initiatives. Establishes and sustains relationships with PHCC’s affiliated state and local associations, associate members and service providers. The position reports to the Senior Director of Member Services.
Serve as the primary point of contact for PHCC state and local chapter leaders
Facilitate communication and relationship-development between the PHCC and affiliated chapters
Identify resources/assistance needed by chapters and provide support, guidance and oversight
Serve as staff liaison to chapter-related volunteer teams and committees
Promote PHCC initiatives to chapters and assist with implementation
Implement plans to cultivate new PHCC chapters
Maintain Chapter Resource Center
Support leadership development activities
Present Association Best Practices to Affiliated Chapters, e.g. strategic planning
Handle routine communications, administrative tasks and other duties as assigned
Three or more years related experience in association membership/chapter relations.
Knowledge of the construction industry is a plus.
Knowledge, Skills and Abilities
Excellent verbal and written communications skills with exceptional attention to detail
Proven ability to manage multiple priorities and projects.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Citrix Systems (GoToMeeting and GoToWebinar), RealMagnet
Practical experience with association membership management software, netForum a plus
Ability to travel several times a year
Please include your salary expectations.
Additional Salary Information: Please include your salary expectations.
About Plumbing-Heating-Cooling Contractors National Association (PHCC)
The PHCC-National Association, formed in 1883, provides legislative advocacy, education and training to nearly 3,500 plumbing and HVACR businesses and 70,000 technicians. Members of PHCC have access to a wide variety of services designed to increase their professionalism, grow their business and improve profitability. For more information about PHCC, visit www.phccweb.org.