The International Society of Arboriculture (ISA) is a non-profit membership organization that serves the needs of tree care professionals, and promotes the profession of arboriculture around the world. ISA is known as the industry authority on research, education and professional development. Each role in the organization plays an important part in delivering excellent member benefits and customer service.
The Information Technology Manager is responsible for overseeing and providing a stable and secure work environment through the use of information technology including network services, electronic communications, products and tools, customer information services, databases, and websites. Responsible for developing, maintaining and ensuring all databases, web sites, and internally developed technology systems adhere to, support, and reflect ISA business rules and practices. Oversees third party vendor for systems administration and help desk services. Strategically looks at how all technology resources impact all internal, as well as domestic and international external customers. Oversees and provides staff technology and security training.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Understand ISA’s Mission and adheres to organization and staff core values • Oversee the maintenance and development of ISA’s computing resources including the hardware, software, and operating systems used by the staff, the Society, and the general public. Ensures a secure and stable network and electronic communications environment for all ISA staff and customers. This includes oversight of a third party vendor relationship for system administration and help desk functions. • Evaluate the society’s information systems in the following areas: suitability to task, ease of use, reliability, data security, and overall cost of ownership. Systems that are found to be lacking in any of those areas will be evaluated for improvement. • Provide policies, procedures, and planning for the Information Technology team. Some of the specific items to be developed and maintained include systems to track pending and completed issues, the storing of “knowledge base” information for quick reference, the creation of performance metrics to gauge the department’s productivity, security maintenance and a security audit schedule, and a disaster recovery plan. • Support the Information Technology needs of all departments within the organization. Frequent communication with a variety of stakeholders is required. • Direct Information Technology team personnel in providing professional, high-quality, and timely service to the rest of the Society. Responsible for creating and overseeing relationships with multiple outside vendors when needed. • Administration, development, and programming of current mission critical MS SQL Server databases.
Database server administration including general server health, database growth, and backups.
Development and programming of a user interface and reports using:
SQL Reporting Server
SQL Analysis Server
Data analysis and extraction using:
SQL Reporting Server
SQL Analysis Server
Ensure database is secured in compliance with ISA security policies and best security practices.
Ensure proper documentation of all database development.
• Lead organization through applicable database conversion projects. • Manage Information Technology Team workflow and requests in the IT Work Request System. • Facilitate the dissemination of information to ISA members via the development, programming, and/or maintenance of ISA hosted web sites, working with external vendors as required.
Development and programming of web pages in MS Visual Studio using various languages.
Ensure web sites are secured in compliance with ISA security policies and best security practices.
Ensure proper documentation of all website development and changes made internally and externally.
Ability to use Tableau business analytics software.
• Configure and maintain external web sites and services, as required. • Partner with Compliance and Ethics Manager to ensure all local, state, federal, and global privacy laws (GDPR and CCPA are two examples) are being adhered to organizationally. • Adhere with best security practices. Ensure PCI compliance and compliance with ISA security policies.
Update ISA security policies and ensure ISA is in compliance with them.
Conduct annual security training.
Hire outside contractor to perform annual security audit or assessment.
Annually complete PCI self-assessment form. Adjust internal systems and policies to ensure ISA is PCI compliant.
Keep Disaster recovery plan and procedures up to date.
Test disaster recovery and data breach plans annually.
Review monthly external network scan.
• Oversee the management of the ISA network. Ensure a secure and stable network and communications environment for all ISA staff and customers. • Provide general Information Technology training and support to ISA staff members as needed. This includes annual security training, as well as annual privacy training. (More often when applicable) • Oversee third party vendor in the configuration and maintenance of telephone system, voice mail system, and ACD system. • Configure and support Microsoft Great Plains. • Remain current on new advances in the technology industry and continually evaluate new technology for introduction into the Society. Occasionally take part in seminars and other educational opportunities toward that end. Organize frequent training opportunities to enhance the computer literacy of the ISA staff. • Prepare Information Technology Team annual budget. • Responsible for new employee technology orientation. • Through your position you will have access to ISA business information and documents related to ISA operations, business, assets and contracts, which may be both confidential and sensitive in nature. It is imperative that you maintain confidentiality as necessary. Confidential information should not be disclosed to ISA Members, ISA non-director employees, former employees, ISA associates and contractors, or any media outlet or source or to the public, without prior written consent from the ISA.
Yes; 1 direct report.
Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Management responsibilities include: interviewing, selection process, and training new employees; planning, assigning, and directing work; evaluating performance; resolving conflict and promoting positive employee relations in a collaborative work environment.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or five to six years related experience and/or training; or equivalent combination of education and experience.
(See technology and equipment below for essential skills and experience)
• Fluent in English, both written and verbal; Fluency in additional languages is a plus • Ability to write professional correspondence in a clear, concise and professional manner. • Verbally communicate with respect to a variety of customers in performance of job duties. Utilize effective communication skills to confirm understanding, deescalate emotion, and solve problems.
Decision Making/Reasoning Ability
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases. • Ability to define problems, collect data, establish facts, develop conclusions, and determine appropriate action plans. • Demonstrated ability to resolve problems with grace and diplomacy.
• Self-motivated, able to work with minimal supervision • Demonstrated solid organizational and time management skills with the ability to prioritize and handle multiple projects simultaneously • Strong attention to detail • Ability to work effectively with a diverse population • Ability to interact positively in a team based environment • Customer service orientation with good communication skills to develop positive working relationships with staff, members, components, volunteers and credential holders.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to remain in a stationary position 80% of the time. • Moves about inside the office to access file cabinets, office machinery, etc. • Regularly operates a computer and other office productivity machinery such as calculator, copy machine, and computer printer. • Frequently communicates with internal and external customers. • The employee is required to lift up to 35lbs when handling various equipment. • On occasion, required to maneuver tight spaces when installing, uninstalling, or maintaining computers and other office equipment.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Some server and computer updates and modifications must be performed outside of normal business hours. • Occasional lifting of computer hardware up to 35 lbs. • The noise level in the work environment is usually quiet to moderate.
Technology and Equipment
The following technologies and languages are essential to the operation of ISA network and systems:
• Microsoft Windows 7,8,10 and Microsoft Server 2012 R2 administration.
Active directory administration
Group policy administration
• Microsoft Exchange administration. • MS SQL Server administration
SQL Reporting Server
SQL Analysis Server
• Visual Studio • ASP.NET (VB) / C++ • DNN • Entity Framework • Bootstrap • IIS 7.5 • VMWare • NetApp SAN • Microsoft Office • Microsoft Access (VBA) • Microsoft Visio • Cisco telephone system management
ISA is an equal opportunity employer. This position is located in Atlanta, GA. While our organization is in the process of moving their headquarters office from Champaign, IL to Atlanta, GA there may be required travel back and forth between the two cities.
About International Society of Arboriculture
The ISA Mission Statement:Through research, technology, and education, the International Society of Arboriculture promotes the professional practice of arboriculture and fosters a greater worldwide awareness of the benefits of trees.A Tradition of Professionalism-The International Society of Arboriculture (ISA) has served the tree care industry for 90 years as a scientific and educational organization. ISA was founded in 1924 when a group of 40 individuals, each engaged in a phase of tree work or research, were called together by the Connecticut Tree Protection Examining Board to discuss shade tree problems and their possible solutions. It was during this meeting that the group identified a need for gathering tree care information and for providing a means for its dissemination. The National Shade Tree Conference was founded soon after.The National Shade Tree Conference experienced gradual growth until 1929, when the economy in the United States collapsed and membership in the young organization sank to 14 and continued to look bleak for several years. In 1936, membership experienced a spike and grew from 33 to 147. With few exceptions, steady growth has been seen every year since....Due to its influence and membership spreading beyond the borders of the United States, the organization changed its name to the International Shade Tree Conference in 1968. Only a few years later, in 1976, in order to more accurately reflect its broadening scope, the name was again changed, this time to the International Society of Arboriculture.ISA continues to be a dynamic medium through which arborists around the world share their experience and knowledge for the benefit of society. ISA is aligned on many fronts with other green organizations and is working hard to foster a better understanding of trees and tree care through research and the education of professionals as well as global efforts to inform tree care consumers.