Communications/Editorial, Information Technology and Web, Project Management/Program Development
Title: Associate Manager, Online Communications
Overview: The Associate Manager, Online Communications is an integral part of ASAE’s Web Strategies and Communications team. And this position also interacts with colleagues throughout the organization. Successful candidates will be passionate about web and digital communications, have strong organizational and time management skills. Excellent communications skills are essential as are exposure to common web platforms such as Google Analytics. Some experience with SEO, Content Management Systems, and Association/Customer Relationship Management Systems a plus.
Helpdesk management: Assign, ensure accurate and on-time completion, and, in many cases, directly complete tickets.
Web Reporting: Work closely with the VP, Web Strategies and Communications on web analytics and reporting. Resulting reports are often shared for action throughout the organization.
App Management: Lead configuration of the organization’s event app for several major meetings per year including staff training, staff coordination, and on-site support.
Project/Account Management: Oversee medium to large projects from a project/account management perspective.
Stakeholder Liaison: Serve as team liaison on work with the marketing, Information Technology, Content Strategy, and Research/Foundation teams at ASAE.
Knowledge, Skills and Abilities:
Basic HTML and CSS skills essential for content entry into ASAE’s content management system.
Strong time and task management—the successful candidate should have good ability to prioritize multiple concurrent tasks.
Experience with mobile apps desired. No development experience required, but strong exposure to the process of configuring apps is beneficial.
Basic project and account management experience a must—including the ability to keep project plans up-to-date, document stakeholder decisions, and prioritize tasks with vendors and internal teams.
Strong attention to detail and methodological approach to quality control and assurance.
Experience with Google Analytics and basic SEO practices.
Ideal candidate will have exceptional attention to detail, a drive to provide superlative internal and external customer service and client management.
The position requires reviewing and updating web content so understanding effective writing for the web and good editorial skills are a must.
This position interacts with team members across the organization and requires good communication skills, both speaking and writing.
Successful candidate will demonstrate the ability to manage and prioritize competing requests, make decisions related to timelines and available resources as well as manage the completion of deliverables.
Position requires the ability to produce excellent standards-compliant HTML, CSS and fundamental understanding of web usability, 508 Compliance and Search Engine Optimization.
Successful candidate will have a Bachelor’s degree in English, Communications, or equivalent.
Experience in editing content for mobile device readability a plus. Ability to manage web projects from inception through completion is also required.
Additional Salary Information: EOE. Salary is commensurate with experience.
ASAE is a membership organization of more than 22,000 association executives and industry partners representing more than 11,000 organizations. Our members manage leading trade associations, individual membership societies and voluntary organizations across the United States and in nearly 50 countries around the world.
With support of the ASAE Foundation, a separate nonprofit entity, ASAE is t...he premier source of learning, knowledge and future-oriented research for the association and nonprofit profession, and provides resources, education, ideas and advocacy to enhance the power and performance of the association and nonprofit community.
We believe associations have the power to transform society for the better. Our passion is to help association professionals achieve previously unimaginable levels of performance. We do this by nurturing a community of really smart, creative, and interesting people - our members. In short, we are the Center for Association Leadership.