Customer Service and Support, Membership, Project Management/Program Development
4 Year Degree
Working closely with the Director of iCAS, the Membership Manager will plan, direct, coordinate and administer ICAS’s membership process. S/he will implement membership development strategies and renewal processes and will communicate the value and benefits of membership to members and potential members. S/he will work closely with the Director to support and increase awareness and usage of iCAS services, resources, and programs; respond to the needs of members; and enhance iCAS revenues through recruitment and membership outreach.
For consideration, please send a cover letter, resume and salary requirements to firstname.lastname@example.org. Resumes without salary requirements will not be considered. No relocation.
Duties and responsibilities include but are not limited to the following:
Membership Relations and Support
Serve as membership expert, providing support for iCAS members and volunteers and responding to all general enquiries.
Manage and process experienced-based credential applications, ensuring credentials are awarded in accordance with the documented Experienced Practitioner Pathway (EPP) procedures.
Work with the CAS Actuarial Resource Center to manage and update the iCAS membership database to ensure the accuracy of members' records while maintaining the overall integrity of the database.
Analyze membership data and identify trends and opportunities to increase membership.
Promote value of membership, including communities of practice and continuing education and networking opportunities.
Marketing, Communications, and Outreach
Oversee creation of iCAS newsletters and coordinate with CAS Marketing and Communications staff to ensure outreach activities are represented in both traditional and social media.
Develop outreach and recruitment marketing materials and strategies to attract new members and ensure membership renewal of current members.
Manage and coordinate the production of promotional materials for various iCAS events, including seminars, conferences and other networking events.
Manage and update the iCAS website, including implementing regular content updates and insuring content is current.
Support CAS Marketing and Communications staff in developing and implementing various materials, both electronic and hard copy.
Facilitate and coordinate community of practice communications.
Required Experiences and Qualifications
Fully accredited, four-year undergraduate degree.
Minimum of five years’ of work experience, preferably in an association/non-profit organization.
Strong written and verbal communication skills.
Strong service orientation with the ability to work independently as well as part of a team.
Proficiency in using e-mail, Microsoft Office suite (Word, Excel, PowerPoint).
Strong interpersonal skills with the ability to communicate with senior-level business professionals.
Experience in developing, implementing, and evaluating membership outreach initiatives.
In addition, the following skills and experiences would be an advantage:
Experience working with volunteers.
Strong project management skills with a proven ability to plan, track and perform multiple tasks, manage multiple priorities and maintain consistent attention to detail.
CAS is a not-for-profit professional membership organization conveniently located within walking distance to the Ballston Metro stop in Arlington, VA. The purposes of the Casualty Actuarial Society are to advance the body of knowledge of actuarial science applied to property, casualty and similar risk exposures, to establish and maintain standards of qualification for membership, to promote and... maintain high standards of conduct and competence for the members, and to increase the awareness of actuarial science. The CAS has over 7,500 members worldwide. The CAS Office, consisting of a staff of 37, supports membership functions, volunteers, bi-annual examinations, a number of continuing education opportunities, and bi-annual meetings of the membership, among many other things. We offer a competitive salary plus an excellent benefits package including 401(k), pension, flexible working schedule, parking (or metro equivalent) among many other benefits.