This position will assist in all training aspects of the Nationwide Multi-State Licensing System & Registry (NMLS), delivering quality training to a variety of audiences, to include state regulatory agencies, industry firms and individuals, internal staff, and support users. Our training utilizes a diverse set of delivery methods including online help features, printed materials, in-person training, eLearning, and webinars. The Senior Trainer will be integral in the development of all resources and training sessions from the inception of the program of instruction to delivery and evaluation. The trainer will also collaborate with system business analysts, testers, and developers to ensure seamless system navigation and timely support for system enhancements.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
Serve as subject matter expert for training content, providing expert-level knowledge as opposed to delivering out-of-the-box training.
Develop, deliver and evaluate all training sessions providing any support or follow-up to attendees that may be required. Create recorded video how-to material of system functionality, using video capture and editing software for seamless presentation.
Complete assigned project activities, from design to implementation, responsible for internal and stakeholder acceptance. Collaborate cross-functionally within the organization and with external stakeholders/vendors on projects.
Develop software simulations of system functionality using the eLearning content authoring tool, making decisions as to when simulations are necessary in view, practice, and test modes.
Support development and enhancement of system functionality as an Operations contact, providing the user perspective throughout the requirements, development, and testing phases.
May serve as Functional Officer for new system development, coordinating individual responsibilities, communication, training, technical components and system functionality, and stakeholder feedback. In this role, act as primary responsible party for the lifecycle of an enhancement obtaining stakeholder agreement, ensuring usability, and desired implementation.
Work in collaboration with the vendors, building respected relationships in project planning and work product development and review.
Develop and maintain written resource documents and guides, writing functional steps and ensuring document comprehension.
Develop eLearning exercises and courses as needed using the content authoring tool. Storyboard, design, and build eLearning courses for maximum interactivity and knowledge transfer.
To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
Bachelor’s degree or equivalent
Degree in related learning and development field or minimum course requirement including public speaking desired
2-5 years of experience conducting technical training for diverse audiences, an aptitude for using and instructing systems, and writing resource material
Knowledge, Skills and Abilities
Strong presentation skills
Strong planning and task management skills
Ability to work in collaboration with a variety of stakeholders Ability to work in fast paced environment managing multiple projects driven by multiple deadlines
Strong written and oral communication skills
Experience with MS Office Suite
Technical aptitude with systems
Knowledge of video capture software such as Camtasia and eLearning software is a plus
Must be willing to travel up to 10-20% of the time as needed
CSBS supports the leadership role of state banking supervisors in regulating approximately 5,400 state-chartered financial institutions and other financial services providers, including mortgage lenders. Established in 1902, CSBS is the nation’s leading advocate for the state banking system. In the wake of the financial crisis, our work in strengthening the hand of bank regulators and providing vital consumer protections is even more important.
The State Regulatory Registry, a Division of the Conference of State Bank Supervisors, supports a strong state mortgage origination and banking regulatory system to ensure legitimate lending practices, provide vital consumer protections, and instill confidence in both consumers and investors in the housing market. In 2003, long before the recent financial crisis, CSBS brought together an industry-wide coalition of state mortgage regulators, lenders, brokers, and technology companies to lay the groundwork for a uniform mortgage application and nationwide repository of licensed entities. In 2008 the passage of the SAFE Act required all state licensed MLOs to meet professional requirements including pre-licensure and continuing education, as well as pass a standardized test that is now one of the largest certification tests in the country.