The Pharmacy Technician Certification Board, established in 1995, advances medication safety by certifying qualified technicians to support pharmacists and patient care teams in all practice settings. Since 1995, PTCB has offered both the PTCE certification exam and a recertification exam, certifying over 600,000 pharmacy technicians. PTCB has also advocated for a single national standard for pharmacy technician certification that is recognized and supported by the profession.
PTCB is governed by a six-member Board of Governors that includes the Executive Director/CEO as well as CEOs of its founding organizations: the American Pharmacists Association; the American Society of Health-System Pharmacists; the Illinois Council of Health-System Pharmacists; the Michigan Pharmacists Association; and the National Association of Boards of Pharmacy.
This position presents an outstanding opportunity for an accomplished, tech-savvy certification professional to support the advancement of pharmacy technicians as key participants in the patient care team. Reporting directly to the Executive Director/CEO, the Senior Director, Certification Operations will manage customer facing operations, enterprise software and technical infrastructure that allow for the input and processing of over 150,000 certification applications and over 50,000 exams annually. Collaborating with the CFO and Senior Director, Certification Programs, ensures programmatic administrative and financial operations work in concert. As a member of the senior leadership team, plays a key role in advancing PTCB’s mission through participation in organizational decision-making, operational systems improvement, problem solving and strategic planning.
Certification Operations Management (45%)
Manage certification operations ensuring high transaction volume processes run smoothly for initial and continuing applications.
Work with the program development team to modify and adapt operations to accommodate new and evolving certification programs.
Report on the program performance metrics for all Certification Programs.
Direct the Certification Operations budget process, including revenue and expense.
Recommend, implement and direct certification operations policies and procedures.
Support activities to maintain PTCB accreditation with the National Commission of Certifying Agencies (NCCA) and the American National Standards Institute (ANSI).
Provides overall management direction, coordination and consultation on PTCB program operations to assure that the functions of each are effectively and efficiently developed, implemented, and managed.
Attends industry (e.g., Institute for Credentialing Excellence, ASAE Technology Expo) and customer meetings at the regional or national level as appropriate.Serves as a spokesperson for PTCB as directed by ED/CEO.
Technology Operations and Infrastructure (35%)
Manage the formulation of corporate IT strategy and long-term IT planning
Oversee the IT functions including the budgeting, planning, development and updating of custom and off the shelf software. Certification database is fully customized to PTCB’s business running on Microsoft Dynamics CRM.
Oversee the IT infrastructure for a highly mobile staff of 30 including technical support, system availability, information security, maintenance of quality and standards (e.g., PCI compliance) and the creation and maintenance of documentation.
General Management (20%)
Manages a team of 8 staff, including the direct reports of Manager, Certification Operations and Director of IT. Manages, coaches and develops staff to meet performance objectives and support accomplishment of PTCB strategic plan.
Meets with ED/CEO to define organization wide management goals and objectives.
Assists & supports all staff in finding solutions to business problems
Collaborate with the ED/CEO in the development of materials and reports to the Board of Governors.
Provides staff liaison support and reporting for the PTCB Certification Council and its sub-committees
Assists ED/CEO in the management of the Strategic Plan
Conducts the PTCB management team meetings.
Promotes a professional, positive, and supportive work environment through strong leadership, mentoring and role modeling.
Minimum five years participating as part of senior-level management
Experience with a large-scale certification program or relevant testing agency is desirable
Strong digital savvy and IT experience to guide and oversee IT function, ensuring infrastructure and systems support are in place to optimize certification and business operations
Successful track record with financial planning, program management, and staff development.
Successful management of simultaneous information systems projects
Strategic use of technology in managing and growing a business
Highly collaborative approach to working with colleagues and volunteers
Additional Skills, Knowledge and Abilities:
Strategic thinker with high capacity to connect the dots, envision initiatives to meet organizational goals, and translate vision into plans, actions and operations.
Ability to maintain composure, maintain work quality and meet deadlines in a fast-paced environment and in the occasional emergent situation.
A track record of executing upon strategy.
Excellent oral and written communication skills.
Experience communicating with Board members.
Ability to set priorities, manage time effectively and work under deadline pressure.
Ability to gain trust of colleagues and inspire teamwork.
To apply, send resume and a cover letter describing your interest and key qualifications for the position to:
Additional Salary Information: Compensation & Benefits:
PTCB provides a highly competitive compensation and benefits package as well as performance-based bonuses.
About Pharmacy Technician Certification Board (PTCB)
The Pharmacy Technician Certification Board (PTCB) was established in January 1995 and is governed by five organizations: the American Pharmacists Association; the American Society of Health-System Pharmacists; the Illinois Council of Health-System Pharmacists; the Michigan Pharmacists Association; and the National Association of Boards of Pharmacy. Since 1995, PTCB has advocated for a single national standard for pharmacy technician certification that is recognized and supported by the profession. Establishing a single standard for pharmacy technician certification through PTCB is consistent with the approach used by other health professions, as well as the approach utilized within the pharmacist licensure process.