Please note application instructions at the bottom of this page. Applications that do not include a cover letter and salary requirements will not be considered.
The Senior Manager, Consumer Health Writer, reports to the Director, Communications and Publications
Bachelor’s degree or equivalent with emphasis on writing and communications plus five years’ experience in health/medical communications or related field required. Comprehensive writing/editing, digital, and social media skills required as is the ability to accurately translate complex clinical issues into easily understandable, effective consumer/patient information. Must be able to prioritize, meet deadlines on multiple assignments, and work effectively with colleagues in all business units, members, leadership, and others. Demonstrated knowledge of learning modalities, accessibility, and cultural issues in communicating to a wide audience. Precision, creativity, project management, strategic, analytical, tactical, and critical thinking essential. A track record in developing website content showcased in engaging ways including interactive learning formats, and ability to recognize opportunities to supplement written content with graphics and video preferred. Digital communication familiarity especially in WordPress or similar content management systems as well as social media platforms needed. Proficiency in Microsoft Office required. Working knowledge of HTML and familiarity with Adobe Photoshop a plus. Some travel required.
Write and/or edit consumer/patient health information for the website and for other venues, as assigned
Collaborate with Communications and Academy leadership in developing and sustaining an engaging consumer/patient information program featuring an interactive website
Work with Communications staff and others to develop multi-faceted marketing plan that includes social media, print, web, and email outreach with goal of increasing website usage and public awareness
Play key role in creating and sustaining consumer/patient information content for the website
Participate in creating processes, guidelines, and standards of procedures for consumer/patient content
Ensure quality, accuracy, consistency, currency, readability, and cultural appropriateness of content and design
Manage all business, financial, and analytical aspects of the program including licensing if applicable
Provide courteous and prompt member and consumer customer service
Work with staff and volunteer committee members to identify gaps in consumer/patient information offerings
Maintain the patient/consumer health website utilizing a content management system
Review content on an ongoing basis following standards of procedures and approved style guide
Ensure that consumer/patient information is consistent with Academy/Foundation clinical practice guidelines, consensus statements, position statements, and policies
Serve as a point of contact for member inquiries and technical issues regarding assigned programs, platforms, and/or vendors
Participate in user education and marketing initiatives
Manage budget projects as assigned
Report metrics evaluating the effectiveness of the consumer/patient information program
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing
Consistently demonstrate courteous, cooperative, and helpful behavior to all contacts, internal and external
May participate on an internal team, either through formal assignment or on an ad hoc basis
Please submit your resume with cover letter and salary expectations (applications without a cover letter and salary expectations will not be considered) through one of the following options:
Online application: Use the Apply Now button above to Submit an application. Use the Message to Employer field to send your cover letter and salary requirements, and attach your resume.
Mail: AAO-HNSF, 1650 Diagonal Road, VA 22314-2857 Attention: Human Resources
About American Academy of Otolaryngology-HNSF
The American Academy of Otolaryngology – Head and Neck Surgery http://www.entnet.org one of the oldest medical associations in the nation, represents around 12,000 physicians and allied health professionals who specialize in the diagnosis and treatment of disorders of the ears, nose, throat, and related structures of the head and neck. The Academy serves its members by facilitating the advancement of the science and art of medicine related to otolaryngology and by representing the specialty in governmental and socioeconomic issues. The organization’s mission is “Empowering otolaryngologist-head and neck surgeons to deliver the best patient care.”
We take pride in our excellent benefits package offered to eligible employees, which includes medical, dental, and vision coverage. We also provide short and long term disability insurance, life insurance, flexible spending accounts, 403(b) retirement plan, credit union membership, five weeks of PTO, and nine holidays, compressed work schedules and flexible scheduling. We offer a business casual dress environment, free parking, commuter benefits, and walking distance to the King Street Metro. We are proud to be an equal opportunity employer.