The position supports the planning, development, design, and delivery of the association’s professional development programs and products. Position reports to the VP, Professional Development.
Plan, organize, develop, and produce online training products, including webinars, web-based training, self-paced training, and other eLearning products. These products help CM professionals develop their professional skills, competencies, and in turn, support the advancement of the CM profession. In this capacity, the eLearning Manager will support new product development, work with subject matter experts, provide editorial guidance to content creators, and manage the production of online training products.
Develop instructional material through a variety of eLearning mediums (videos, webinars, podcasts, etc.), and coordinate and write online learning content. Work with various SMEs, trainers, and other experts in the continued development of the corporate vision of maximizing eLearning.
Identify potential webinar topics and presenters with input from staff leadership and member leaders.
Administer the eLearning Program (75%)
Manage the day to day needs of the eLearning program by developing instructional materials such as video, graphics, animations, and other media elements into online training and/or courses.
Support new online product development through editorial guidance to content creators, manage the production of new webinars, online learning, training courses, and other online formats.
Respond to member requests.
Collaborate with additional CM educational providers & institutions to partner with and develop pertinent CM training materials.
Utilizes reporting systems to run regular statistical management reports from the LMS. Develops ad hoc and specialized reports as required.
Organize webinar to complete the budgeted number of yearly webinars. This includes the following: (15%)
Identify potential webinar topics and presenters with input from staff leadership, member leaders, and board committees.
Perform administrative tasks associated with professional development programs including: (10%)
On-site support for conferences (Rising CM, Spring & National Conferences) as needed.
Minimal accounting tasks, to include apply payments received by check and processing orders and registrations.
Other tasks, as required, to support delivery of all programs.
Perform extensive email and phone support related to training and educational matters to internal and external customers.
Perform other tasks as needed to ensure great service to our customers, particularly members.
Experience working with e-learning and blended learning programs, web-based training development, and asynchronous learning content.
Foundation knowledge and understanding of learning theory and instructional design techniques. Excellent communication and interpersonal skills for interacting with members, committees, instructors, volunteer leaders and other constituents.
Bachelor’s degree or equivalent experience in relevant field (i.e., eLearning, mLearning, etc.).
Four+ years directly related experience.
Knowledge of eLearning and video creation-related software, including: HTML5/mLearning, Captivate, Camtasia, Articulate Suite, or WebEx.
Experience in full e-Learning development process.
Basic understanding of technical, design, and media issues.
Experience working with Learning Management Systems such as Litmos, Moodle, or Cornerstone.
Highly organized with attention to detail and ability to work and think independently and creatively.
Excellent written and verbal communication skills.
Demonstrated interest and enthusiasm to use eLearning technology tools to improve processes and provide excellent online training opportunities & customer service.
Software/IT requirements: Microsoft Excel, PowerPoint, Word, and Outlook; social media applications. Constant Contact, database, and some knowledge of HTML helpful.
Some travel required.
Coordinates program efforts with Director of Meetings & Conferences, Chapter Relations Director, Meetings & Registration Associate, Membership Associate, and the Communications Department on a routine basis.
Coordinates program efforts with professional development program registrants, committees, Board of Director members, chapter leadership, membership, support vendors, educational institution contacts, and speakers.
Founded in 1982, CMAA is a non-profit industry association with nearly 16,000 members to include individual CM practitioners, corporate members, and construction owners in the public and private sectors, along with academic and associate members. CMAA also has 29 regional chapters and student chapters at colleges and universities across the country.